VetJobs
Business Analyst - Oak Brook, IL
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? PRIMARY PURPOSE OF POSITION: Perform general analysis and prepare reports to support business operations. Conduct modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. Monitor and coordinate activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.). Research and provide statistical financial and operational information. Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs). Develop and organize performance reports for both internal and external use. Contribute to the development of short-term and long-range business planning. Provide analytical and operational support to the business unit. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies. PRIMARY DUTIES AND ACCOUNTABILITIES: Connect and work with various external stakeholders (Illinois Commerce Commission, Better Business Bureau, Citizens Utility Board, Attorney General, etc.) to solve customer escalated complaints. Serve as the main point of contact for customers' escalated inquiries, working with the customer and various internal departments to provide customers with a timely and accurate resolution. Provide premier customer experience by being a subject matter expert in Part 280, ensuring the complaint process adheres to all aspects of the Illinois Administrative Code of the Public Utilities Act Monitor and coordinate activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.). Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs). Prepare and analyze detailed standard and non-standard reports. Develop, organize and present detailed performance reports for both internal and external use. Provide analytical and operational support to the business unit. JOB SCOPE: This is an individual contributor position that works under general supervision and frequently performs non-routine work. This position is expected to resolve most questions and problems through interaction with internal and/or external stakeholders, executives, directors, managers, and staff across the organization, and refers only the most complex issues to higher levels. On occasion, may mentor less experienced colleagues. Position requires daily interaction with customers (via telephone & email), key internal and external stakeholders, directors, managers and staff across the organization. May require working extended hours and/or shift work to support business operations. MINIMUM QUALIFICATIONS: Bachelor's degree in Business or Engineering AND 2 - 4 years related business experience, or in lieu of Bachelor's degree, a minimum of 3 - 6 years relevant business experience is required. PREFERRED QUALIFICATIONS: Bachelor's degree in Business or Engineering AND 2 - 4 years related business experience, or in lieu of Bachelor's degree, a minimum of 3 - 6 years relevant business experience is required. Three or more years of customer service experience Knowledge in customer programs (CC&B, MDM, Passport, NetCadOps) Benefits: Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $64,800.00/Yr. $89,100.00/Yr. Annual Bonus for eligible positions: 10% 401(k) match and annual company contribution Medical, dental and vision insurance Life and disability insurance Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave Employee Assistance Program and resources for mental and emotional support Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement Referral bonus program And much more
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? PRIMARY PURPOSE OF POSITION: Perform general analysis and prepare reports to support business operations. Conduct modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. Monitor and coordinate activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.). Research and provide statistical financial and operational information. Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs). Develop and organize performance reports for both internal and external use. Contribute to the development of short-term and long-range business planning. Provide analytical and operational support to the business unit. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies. PRIMARY DUTIES AND ACCOUNTABILITIES: Connect and work with various external stakeholders (Illinois Commerce Commission, Better Business Bureau, Citizens Utility Board, Attorney General, etc.) to solve customer escalated complaints. Serve as the main point of contact for customers' escalated inquiries, working with the customer and various internal departments to provide customers with a timely and accurate resolution. Provide premier customer experience by being a subject matter expert in Part 280, ensuring the complaint process adheres to all aspects of the Illinois Administrative Code of the Public Utilities Act Monitor and coordinate activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.). Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs). Prepare and analyze detailed standard and non-standard reports. Develop, organize and present detailed performance reports for both internal and external use. Provide analytical and operational support to the business unit. JOB SCOPE: This is an individual contributor position that works under general supervision and frequently performs non-routine work. This position is expected to resolve most questions and problems through interaction with internal and/or external stakeholders, executives, directors, managers, and staff across the organization, and refers only the most complex issues to higher levels. On occasion, may mentor less experienced colleagues. Position requires daily interaction with customers (via telephone & email), key internal and external stakeholders, directors, managers and staff across the organization. May require working extended hours and/or shift work to support business operations. MINIMUM QUALIFICATIONS: Bachelor's degree in Business or Engineering AND 2 - 4 years related business experience, or in lieu of Bachelor's degree, a minimum of 3 - 6 years relevant business experience is required. PREFERRED QUALIFICATIONS: Bachelor's degree in Business or Engineering AND 2 - 4 years related business experience, or in lieu of Bachelor's degree, a minimum of 3 - 6 years relevant business experience is required. Three or more years of customer service experience Knowledge in customer programs (CC&B, MDM, Passport, NetCadOps) Benefits: Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $64,800.00/Yr. $89,100.00/Yr. Annual Bonus for eligible positions: 10% 401(k) match and annual company contribution Medical, dental and vision insurance Life and disability insurance Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave Employee Assistance Program and resources for mental and emotional support Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement Referral bonus program And much more