Intercom
Business Development Representative Chicago, Illinois
Intercom, Chicago, Illinois, United States, 60290
Overview
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Opportunity
As a Business Development Representative, you will drive revenue growth for the Intercom Sales organization through effective pipeline generation. The role involves engaging with prospects and customers to help them understand Intercom's value through creative and engaging prospecting. We invest in our BDRs and support development from within, with opportunities to grow and promote within the organization. We are looking for people excited to work in a fast-moving company, make an impact, and rapidly develop their sales career. Responsibilities Strategic Account Targeting : Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists, including firmographics, technographics, and intent data to identify top opportunities. Expert Enterprise Prospecting : Generate new business pipeline through cold calling, highly personalized email, and targeted LinkedIn outreach; craft hyper-personalized messaging for C-level executives, orchestrate multi-threaded campaigns, and use sales intelligence tools to uncover insights and pain points. Exceptional Prospect Experience : Deliver an outstanding, tailored experience for prospective enterprise customers and introduce them to Intercom as a trusted advisor. Product & Market Acumen : Maintain a comprehensive understanding of Intercom's product suite and value proposition. Cross-Functional Optimization : Collaborate with Marketing, Sales Operations, and Product to improve processes that impact enterprise pipeline generation and conversion, and provide field feedback.
Qualifications
Strong desire to build a career in Sales with potential to become an Account Executive or close deals in the future 1+ year of customer-facing work experience (SaaS experience is a plus) Experience and success with enterprise-sized accounts Operational Excellence: efficient time management to complete revenue-driving activities and identify where to focus for more pipeline Knowledge of SaaS landscape and target verticals; ability to stay current on industry trends Prospecting skills across multiple channels (phone, email, social) using modern sales engagement tools Effective verbal and written communication; ability to collaborate with peers Growth Mindset; willingness to seek feedback and improve daily Results-oriented with a drive to meet quotas and develop the team Bachelor's Degree preferred Familiarity with SFDC, Outreach, Cognism, ZoomInfo, LinkedIn Sales Navigator
Benefits
We are a well-treated team with awesome benefits. If there is something important to you that is not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave In-office bicycle storage Fun events for Intercomrades and family
Proof of eligibility to work in the United States is required. About Intercom
Intercom is an equal opportunity employer. Intercom will not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability, veteran status, or any other legally protected characteristic. We value diversity and are committed to an inclusive culture. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Opportunity
As a Business Development Representative, you will drive revenue growth for the Intercom Sales organization through effective pipeline generation. The role involves engaging with prospects and customers to help them understand Intercom's value through creative and engaging prospecting. We invest in our BDRs and support development from within, with opportunities to grow and promote within the organization. We are looking for people excited to work in a fast-moving company, make an impact, and rapidly develop their sales career. Responsibilities Strategic Account Targeting : Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists, including firmographics, technographics, and intent data to identify top opportunities. Expert Enterprise Prospecting : Generate new business pipeline through cold calling, highly personalized email, and targeted LinkedIn outreach; craft hyper-personalized messaging for C-level executives, orchestrate multi-threaded campaigns, and use sales intelligence tools to uncover insights and pain points. Exceptional Prospect Experience : Deliver an outstanding, tailored experience for prospective enterprise customers and introduce them to Intercom as a trusted advisor. Product & Market Acumen : Maintain a comprehensive understanding of Intercom's product suite and value proposition. Cross-Functional Optimization : Collaborate with Marketing, Sales Operations, and Product to improve processes that impact enterprise pipeline generation and conversion, and provide field feedback.
Qualifications
Strong desire to build a career in Sales with potential to become an Account Executive or close deals in the future 1+ year of customer-facing work experience (SaaS experience is a plus) Experience and success with enterprise-sized accounts Operational Excellence: efficient time management to complete revenue-driving activities and identify where to focus for more pipeline Knowledge of SaaS landscape and target verticals; ability to stay current on industry trends Prospecting skills across multiple channels (phone, email, social) using modern sales engagement tools Effective verbal and written communication; ability to collaborate with peers Growth Mindset; willingness to seek feedback and improve daily Results-oriented with a drive to meet quotas and develop the team Bachelor's Degree preferred Familiarity with SFDC, Outreach, Cognism, ZoomInfo, LinkedIn Sales Navigator
Benefits
We are a well-treated team with awesome benefits. If there is something important to you that is not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave In-office bicycle storage Fun events for Intercomrades and family
Proof of eligibility to work in the United States is required. About Intercom
Intercom is an equal opportunity employer. Intercom will not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability, veteran status, or any other legally protected characteristic. We value diversity and are committed to an inclusive culture. #J-18808-Ljbffr