Lightera Corp.
Field Applications Engineer - OSP Applications
Lightera Corp., Carrollton, Georgia, us, 30112
Overview
Field Applications Engineer - OSP Applications in Carrollton, GA. Lightera, LLC is seeking a Field Applications Engineer to provide post-sales and pre-sales technical support for customers using outside plant fiber optic cables. This role supports Middle Mile, Regional, Metro, Data Center, Rural, and FTTX deployments. The engineer will deliver training, presentations, and technical support at client sites or virtually, applying expert knowledge of Lightera products and their applications, and will investigate quality complaints on-site to help determine root cause. Responsibilities
Provide training to customers and sales teams as a subject matter expert in outside plant cable construction methods and procedures, and in optical fiber splicing and testing for single fiber and ribbon fiber applications. Present products and solutions (pre-sales) to prospective customers and recommend solutions that address customer pain points. Recommend new products and solutions to PLM based on unmet customer needs. Gather and document competitive intelligence for sales, operations, and product management. Develop accurate customer-facing installation instructions and applications engineering documents. Support new product developments, including installation testing and qualification for outside plant cable designs and Fttx/Ftth/data center fiber solutions. Lead customer complaint investigations and follow up on corrective actions. Negotiate or facilitate warranty claim resolutions as an intermediary between the customer and Lightera. Document key activities and customer interactions weekly. Travel approximately 20% to 30% of calendar days in North America, with flexibility on short notice to meet customer demands. Qualifications
Required
Bachelors Degree in Engineering, Science, or Construction Management, or equivalent work experience in power utility, telecom, or outside plant cable construction. Willingness to learn or expert understanding of optical fiber testing, fusion splicing, fiber optic cable installation and installation equipment, and applications of fiber optic cables in communications networks. Aptitude and interest to perform hands-on work such as fiber optic cable handling and installation, fusion splicing, and optical test measurements. Self-directed and able to function efficiently with remote supervision. Strong interpersonal and negotiation skills. Effective and diplomatic communication skills with customers. Strong presentation skills - verbal and written. Ability and willingness to balance multiple priorities efficiently and effectively. Proficient in Microsoft Office (Word/Excel/PowerPoint). Willingness to work in varied weather conditions, occasionally standing for extended periods of time performing hands-on field work.
Desired
Minimum of three (2) years in manufacturing or field technical support or applications engineering of communications or optical fiber-based products. Proficient in analyzing and accurately interpreting OTDR measurement traces. Expert understanding of fiber optic OSP cable technologies, optical fiber technologies, optical connectivity technologies, installation, and testing. Passport enabling travel globally.
Additional information
Working at Lightera means having the opportunity to realize ideas, experience innovation, and discover new solutions for the future. Lightera offers a competitive salary and benefit package including medical, dental, and a matching 401k plan. Equal Opportunity Employer: Lightera, a Georgia-based global company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Communications Equipment Manufacturing
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Field Applications Engineer - OSP Applications in Carrollton, GA. Lightera, LLC is seeking a Field Applications Engineer to provide post-sales and pre-sales technical support for customers using outside plant fiber optic cables. This role supports Middle Mile, Regional, Metro, Data Center, Rural, and FTTX deployments. The engineer will deliver training, presentations, and technical support at client sites or virtually, applying expert knowledge of Lightera products and their applications, and will investigate quality complaints on-site to help determine root cause. Responsibilities
Provide training to customers and sales teams as a subject matter expert in outside plant cable construction methods and procedures, and in optical fiber splicing and testing for single fiber and ribbon fiber applications. Present products and solutions (pre-sales) to prospective customers and recommend solutions that address customer pain points. Recommend new products and solutions to PLM based on unmet customer needs. Gather and document competitive intelligence for sales, operations, and product management. Develop accurate customer-facing installation instructions and applications engineering documents. Support new product developments, including installation testing and qualification for outside plant cable designs and Fttx/Ftth/data center fiber solutions. Lead customer complaint investigations and follow up on corrective actions. Negotiate or facilitate warranty claim resolutions as an intermediary between the customer and Lightera. Document key activities and customer interactions weekly. Travel approximately 20% to 30% of calendar days in North America, with flexibility on short notice to meet customer demands. Qualifications
Required
Bachelors Degree in Engineering, Science, or Construction Management, or equivalent work experience in power utility, telecom, or outside plant cable construction. Willingness to learn or expert understanding of optical fiber testing, fusion splicing, fiber optic cable installation and installation equipment, and applications of fiber optic cables in communications networks. Aptitude and interest to perform hands-on work such as fiber optic cable handling and installation, fusion splicing, and optical test measurements. Self-directed and able to function efficiently with remote supervision. Strong interpersonal and negotiation skills. Effective and diplomatic communication skills with customers. Strong presentation skills - verbal and written. Ability and willingness to balance multiple priorities efficiently and effectively. Proficient in Microsoft Office (Word/Excel/PowerPoint). Willingness to work in varied weather conditions, occasionally standing for extended periods of time performing hands-on field work.
Desired
Minimum of three (2) years in manufacturing or field technical support or applications engineering of communications or optical fiber-based products. Proficient in analyzing and accurately interpreting OTDR measurement traces. Expert understanding of fiber optic OSP cable technologies, optical fiber technologies, optical connectivity technologies, installation, and testing. Passport enabling travel globally.
Additional information
Working at Lightera means having the opportunity to realize ideas, experience innovation, and discover new solutions for the future. Lightera offers a competitive salary and benefit package including medical, dental, and a matching 401k plan. Equal Opportunity Employer: Lightera, a Georgia-based global company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Communications Equipment Manufacturing
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