Byram Healthcare
Byram Healthcare Customer Service Representative
Byram Healthcare, Anaheim, California, United States, 92808
Byram Healthcare Customer Service Representative
Join to apply for the
Byram Healthcare Customer Service Representative
role at
Byram Healthcare . At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor Teammate Benefits Include Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement
The anticipated pay for this position is $23 an hour. Position Summary
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. Responsibilities Answer high-volume inbound customer calls via an automated phone system Make outbound calls to patients, referrals, and sales as needed Utilize resources to troubleshoot and resolve patient issues Use full product knowledge of at least two Byram therapies to service patients Communicate effectively and professionally with patients, teammates, healthcare professionals, and the sales team Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required
Education And Experience
High School Diploma or equivalent required 1-2 years of customer service experience required Call center experience preferred Bilingual in Spanish/English - preferred
Knowledge, Skills And Abilities
Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Seniority level Entry level
Employment type
Full-time
Job function
Customer Service and Supply Chain
Industries
Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage
Referrals increase your chances of interviewing at Byram Healthcare by 2x. Get notified about new Customer Service Representative jobs in
Anaheim, CA . #J-18808-Ljbffr
Join to apply for the
Byram Healthcare Customer Service Representative
role at
Byram Healthcare . At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor Teammate Benefits Include Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement
The anticipated pay for this position is $23 an hour. Position Summary
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. Responsibilities Answer high-volume inbound customer calls via an automated phone system Make outbound calls to patients, referrals, and sales as needed Utilize resources to troubleshoot and resolve patient issues Use full product knowledge of at least two Byram therapies to service patients Communicate effectively and professionally with patients, teammates, healthcare professionals, and the sales team Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required
Education And Experience
High School Diploma or equivalent required 1-2 years of customer service experience required Call center experience preferred Bilingual in Spanish/English - preferred
Knowledge, Skills And Abilities
Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Seniority level Entry level
Employment type
Full-time
Job function
Customer Service and Supply Chain
Industries
Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage
Referrals increase your chances of interviewing at Byram Healthcare by 2x. Get notified about new Customer Service Representative jobs in
Anaheim, CA . #J-18808-Ljbffr