Veterans Engineering & Professional Services
Medical Support Assistant
Veterans Engineering & Professional Services, Helena, Montana, us, 59604
Medical Support Assistant (MSA) Montana VA Health Care System
Multiple Openings
Facility Locations
Fort Harrison VAMC
3687 Veterans Drive, Fort Harrison, MT 59636 Helena POM (non-clinical)
2869 N Montana Ave, Helena, MT 59601 Helena VA Sleep Center
2271 Deerfield Ln, Helena, MT 59601 Office of Community Care (OCC)
3687 Veterans Drive, Fort Harrison, MT 59636 Schedule:
Monday Friday, 8:00am 4:30pm (excluding federal holidays) Duties & Responsibilities MSAs will serve as designated scheduler/receptionists responsible for appointment coordination and patient communication in compliance with: VHA Directive 1230: Outpatient Scheduling Processes and Procedures VHA Directive 1232: Consult Management Key responsibilities include: Appointment scheduling, tracking, and pre-/post-visit contacts Ensuring compliance with scheduling and consult management directives Working with Lead Scheduler to ensure team competence and timely patient communication Coordinating and authorizing Veteran care with community providers when VA cannot provide timely care Advising internal providers on VA Community Care rules and processes Reporting issues when automated systems are not functioning properly Validating and updating patient demographic information Processing incoming records for integration into CPRS and VistA Properly handling consults via HSRM (HealthShare Referral Manager) and PPMS (Provider Profile Management System) Screening and answering phone calls courteously and efficiently Responding to telephone inquiries related to services Using Microsoft Office Suite (Excel, Word, Outlook, Teams) for daily tasks Delivering professional, quality customer service to Veterans, families, VA staff, contractors, and providers Supporting workload requirements, including on-site direct patient services when needed Performing other duties as assigned Qualifications U.S. Citizen / Permanent Resident High School Diploma or GED (minimum) Oral and written English proficiency Basic computer skills (Microsoft Office, Teams, Outlook) Ability to type 50 WPM Knowledge of basic medical terminology No physical/health restrictions interfering with performance of duties
3687 Veterans Drive, Fort Harrison, MT 59636 Helena POM (non-clinical)
2869 N Montana Ave, Helena, MT 59601 Helena VA Sleep Center
2271 Deerfield Ln, Helena, MT 59601 Office of Community Care (OCC)
3687 Veterans Drive, Fort Harrison, MT 59636 Schedule:
Monday Friday, 8:00am 4:30pm (excluding federal holidays) Duties & Responsibilities MSAs will serve as designated scheduler/receptionists responsible for appointment coordination and patient communication in compliance with: VHA Directive 1230: Outpatient Scheduling Processes and Procedures VHA Directive 1232: Consult Management Key responsibilities include: Appointment scheduling, tracking, and pre-/post-visit contacts Ensuring compliance with scheduling and consult management directives Working with Lead Scheduler to ensure team competence and timely patient communication Coordinating and authorizing Veteran care with community providers when VA cannot provide timely care Advising internal providers on VA Community Care rules and processes Reporting issues when automated systems are not functioning properly Validating and updating patient demographic information Processing incoming records for integration into CPRS and VistA Properly handling consults via HSRM (HealthShare Referral Manager) and PPMS (Provider Profile Management System) Screening and answering phone calls courteously and efficiently Responding to telephone inquiries related to services Using Microsoft Office Suite (Excel, Word, Outlook, Teams) for daily tasks Delivering professional, quality customer service to Veterans, families, VA staff, contractors, and providers Supporting workload requirements, including on-site direct patient services when needed Performing other duties as assigned Qualifications U.S. Citizen / Permanent Resident High School Diploma or GED (minimum) Oral and written English proficiency Basic computer skills (Microsoft Office, Teams, Outlook) Ability to type 50 WPM Knowledge of basic medical terminology No physical/health restrictions interfering with performance of duties