Logo
ZipRecruiter

Application Support Engineer

ZipRecruiter, Coppell, Texas, United States, 75019

Save Job

Job Description This role is Contract to Hire! Job Locations: Dallas, TX or Tampa, FL. Domain knowledge: Finance and Securities. Your Primary Responsibilities: Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents. Resolve critical application alerts in a timely fashion, including production defects, providing business impact and analysis to teams, and handling minor improvements as needed. Review and update knowledge articles and runbooks with application development teams to ensure information is current. Collaborate with internal teams to provide answers to application issues and escalate as needed. Validate and submit responses to requests for information during audits. Review and implement disaster recovery scripts during planned and unplanned outages, providing BCM evidence as needed. Identify and implement automation opportunities to reduce manual effort related to application monitoring. Partner with development teams to provide feedback during the design and development stages of applications. Implement pre-production and production application code deployment plans and oversee the vendor application upgrade process (e.g., ServiceNow, Salesforce). Integrate risk and control processes into daily responsibilities to supervise and mitigate risks; escalate as appropriate. Talents Needed For Success: Minimum of 4 years of related experience. Bachelor's degree or equivalent experience. Key Technologies: Java/J2EE, Oracle/SQL, IBM MQ, ServiceNow/ITIL processes, Splunk, Autosys. Key Platform experience: Linux/Unix, AWS. Additional advantageous technologies: Containers (Kubernetes/Docker), IIB, Network understanding. Domain knowledge: Finance and Securities (preferred). Fosters a culture of honesty and transparency. Keeps up-to-date with latest developments in their area of expertise and seeks learning opportunities. Invests effort in coaching others. Builds collaborative teams across the organization. Communicates openly and keeps everyone informed. #J-18808-Ljbffr