Check Point Software
Advanced Technical Account Manager
Check Point Software, Minneapolis, Minnesota, United States, 55400
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Advanced Technical Account Manager
role at
Check Point Software . 2 weeks ago Be among the first 25 applicants. Why Join Us?
As the worlds leading vendor of Cyber Security, facing the most sophisticated threats and attacks, weve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. Role Overview
The Advanced Technical Account Management (ATAM) engineer manages some of Check Points largest customers regarding product integration. The ATAM works closely with the Sales and Account teams to understand the account strategy and the customers business priorities. Building a strong relationship between the customer and the ATAM engineer is critical for an exceptional customer experience. Key Responsibilities Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment. Become the main point of contact for technical services delivery. Take full ownership of your accounts by providing leadership and ensuring the customers best interest takes priority. Develop a deep understanding of the customers technical environment, primary pain points, and all business challenges. Advise customers by providing technical information, guidance, and support. Lead customer projects when implementing new devices or features, upgrading existing environments, or performing health checks and optimization work. Identify service opportunities for the sales/account team. Proactively monitor the customers environment to prevent major issues and assist support teams on active problems. Provide reports and proactive communication regularly to the customer, sales/account teams, and management. Manage multiple projects from different customers and manage your own schedule to meet Check Points ATAM requirements.
Qualifications
Check Point experience required. Strong ability to prioritize work and deliver results. Strong leadership skills to influence teams across the organization to achieve desired customer outcomes. Excellent written and verbal communication skills; ability to articulate technical issues clearly to both technical and non-technical audiences and explain impacts in business terms. 8+ years of experience with IP-based networks, network design, and security products. Strong TCP/IP understanding and knowledge of Network Security preferred. Experience with several operating systems, including Linux and Unix-based systems. Extensive troubleshooting experience required. Experience with Check Point products preferred. Strong VSX and Provider-1 (MDS) experience preferred. Customer-oriented and post-sales experience with direct face-to-face service. Experience providing training is an advantage. Up to 25% travel. Must be eligible to work in the country of residence without sponsorship now or in the future.
Additional Details Seniority level: Not Applicable Employment type: Full-time Job function: Sales and Business Development Industries: Computer and Network Security, Software Development, IT Services, and IT Consulting
Referrals increase your chances of interviewing at Check Point Software by 2x. Get notified about new Technical Account Manager jobs in
Minneapolis, MN . Other similar roles and recent job postings are listed below. #J-18808-Ljbffr
Advanced Technical Account Manager
role at
Check Point Software . 2 weeks ago Be among the first 25 applicants. Why Join Us?
As the worlds leading vendor of Cyber Security, facing the most sophisticated threats and attacks, weve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. Role Overview
The Advanced Technical Account Management (ATAM) engineer manages some of Check Points largest customers regarding product integration. The ATAM works closely with the Sales and Account teams to understand the account strategy and the customers business priorities. Building a strong relationship between the customer and the ATAM engineer is critical for an exceptional customer experience. Key Responsibilities Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment. Become the main point of contact for technical services delivery. Take full ownership of your accounts by providing leadership and ensuring the customers best interest takes priority. Develop a deep understanding of the customers technical environment, primary pain points, and all business challenges. Advise customers by providing technical information, guidance, and support. Lead customer projects when implementing new devices or features, upgrading existing environments, or performing health checks and optimization work. Identify service opportunities for the sales/account team. Proactively monitor the customers environment to prevent major issues and assist support teams on active problems. Provide reports and proactive communication regularly to the customer, sales/account teams, and management. Manage multiple projects from different customers and manage your own schedule to meet Check Points ATAM requirements.
Qualifications
Check Point experience required. Strong ability to prioritize work and deliver results. Strong leadership skills to influence teams across the organization to achieve desired customer outcomes. Excellent written and verbal communication skills; ability to articulate technical issues clearly to both technical and non-technical audiences and explain impacts in business terms. 8+ years of experience with IP-based networks, network design, and security products. Strong TCP/IP understanding and knowledge of Network Security preferred. Experience with several operating systems, including Linux and Unix-based systems. Extensive troubleshooting experience required. Experience with Check Point products preferred. Strong VSX and Provider-1 (MDS) experience preferred. Customer-oriented and post-sales experience with direct face-to-face service. Experience providing training is an advantage. Up to 25% travel. Must be eligible to work in the country of residence without sponsorship now or in the future.
Additional Details Seniority level: Not Applicable Employment type: Full-time Job function: Sales and Business Development Industries: Computer and Network Security, Software Development, IT Services, and IT Consulting
Referrals increase your chances of interviewing at Check Point Software by 2x. Get notified about new Technical Account Manager jobs in
Minneapolis, MN . Other similar roles and recent job postings are listed below. #J-18808-Ljbffr