G2
Overview
Join to apply for the
IT Support Engineer
role at
G2 . About G2 - The Company: When you join G2, you’re joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users. G2 is the world's largest and most trusted software marketplace. More than 100 million people annually use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies partner with G2 to build their reputation and grow their business. To learn more, visit www.g2.com and follow us on LinkedIn. As we continue on our growth journey, we strive to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. About G2 - Our People: At G2, we have big goals, but we stay grounded in our PEAK values (Performance + Entrepreneurship + Authenticity + Kindness). You’ll be part of a global, value-driven team that supports and learns from one another. Our DEI and philanthropic work, including the G2 Gives program, reflect our commitment to belonging and growth. About The Role
G2 is looking for an IT Support Engineer. The role has primary responsibility for supporting the service desk ticket queue and collaborating with other departments to resolve ongoing technical challenges. This role requires strong triage skills to accurately assess and escalate complex IT issues. The IT Support Engineer applies advanced troubleshooting and technical expertise to resolve issues efficiently, serves as a technical resource for the team, and provides training on complex technical topics. Working closely with the IT Service Desk Manager, they help ensure software/licenses are properly managed and the implementation of effective technical solutions. In This Role, You Will
Facilitates Onboarding and Offboarding for new hires and terms in coordination with the ES and TA Teams. Works with vendors to coordinate hardware repair and resolve escalated user software & configuration issues. Provides A/V support for conference rooms and company events. Participates in various migrations and upgrade projects. Ensures all license and hardware inventory are maintained. Serves as the face of the IT Service Desk, the point of contact for technology requests, HW/SW troubleshooting, and issue resolution. Administers the company mobile device management platform, ensuring devices are managed in compliance with operating security guidelines and standards. Performs and coordinates moves, adds, and changes for user requests, user access, and end-user devices. Improves efficiency and enhances security by automating common IT actions across SaaS applications portfolio. Provisions all new hardware and user accounts in alignment with Employee Success, Information Security guidelines and standards. Minimum Qualifications
3 years of help desk experience supporting a macOS and iOS environment. Familiar with SAAS solutions such as BetterCloud, G Suite, JAMF, Kandji, Office 365, Okta, and Zoom. Excellent interpersonal skills; strong written and verbal communication skills. Ability to think on your feet, multi-task, prioritize, and work under pressure. Ability to communicate complex issues to both technical and non-technical individuals. Ability to be self-governing when needed. Technical certifications (e.g., A+, Network+) - Preferred but not required. Working knowledge of networking, LAN/WAN and WLAN. What Can Help Your Application Stand Out
Identity & Access Management - Okta, Google Workspace Workflow Automation - BetterCloud Asset & License Management - Kandji Service Desk Jira, Zendesk, ServiceNow MDM - Kandji A/V & Conferencing - Zoom Rooms, Teams Rooms Security & Compliance - Device Encryption, MDM Compliance IT Documentation - Confluence Google Docs Our Commitment to Inclusivity and Diversity
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, marital status, veteran status, or physical or mental disability. Learn more about our commitments here. How We Use AI Technology In Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with role requirements. While AI supports our recruitment workflow, all final hiring decisions remain under human oversight. If you prefer that your application be reviewed without AI assistance, you can opt out by entering your email in the Automated Processing Legal Notice. Opting out will not disadvantage your application; materials will receive a thorough manual review by our hiring team. For more details, review G2’s Applicant Privacy Notice. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Internet Referrals increase your chances of interviewing at G2 by 2x
#J-18808-Ljbffr
Join to apply for the
IT Support Engineer
role at
G2 . About G2 - The Company: When you join G2, you’re joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users. G2 is the world's largest and most trusted software marketplace. More than 100 million people annually use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies partner with G2 to build their reputation and grow their business. To learn more, visit www.g2.com and follow us on LinkedIn. As we continue on our growth journey, we strive to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. About G2 - Our People: At G2, we have big goals, but we stay grounded in our PEAK values (Performance + Entrepreneurship + Authenticity + Kindness). You’ll be part of a global, value-driven team that supports and learns from one another. Our DEI and philanthropic work, including the G2 Gives program, reflect our commitment to belonging and growth. About The Role
G2 is looking for an IT Support Engineer. The role has primary responsibility for supporting the service desk ticket queue and collaborating with other departments to resolve ongoing technical challenges. This role requires strong triage skills to accurately assess and escalate complex IT issues. The IT Support Engineer applies advanced troubleshooting and technical expertise to resolve issues efficiently, serves as a technical resource for the team, and provides training on complex technical topics. Working closely with the IT Service Desk Manager, they help ensure software/licenses are properly managed and the implementation of effective technical solutions. In This Role, You Will
Facilitates Onboarding and Offboarding for new hires and terms in coordination with the ES and TA Teams. Works with vendors to coordinate hardware repair and resolve escalated user software & configuration issues. Provides A/V support for conference rooms and company events. Participates in various migrations and upgrade projects. Ensures all license and hardware inventory are maintained. Serves as the face of the IT Service Desk, the point of contact for technology requests, HW/SW troubleshooting, and issue resolution. Administers the company mobile device management platform, ensuring devices are managed in compliance with operating security guidelines and standards. Performs and coordinates moves, adds, and changes for user requests, user access, and end-user devices. Improves efficiency and enhances security by automating common IT actions across SaaS applications portfolio. Provisions all new hardware and user accounts in alignment with Employee Success, Information Security guidelines and standards. Minimum Qualifications
3 years of help desk experience supporting a macOS and iOS environment. Familiar with SAAS solutions such as BetterCloud, G Suite, JAMF, Kandji, Office 365, Okta, and Zoom. Excellent interpersonal skills; strong written and verbal communication skills. Ability to think on your feet, multi-task, prioritize, and work under pressure. Ability to communicate complex issues to both technical and non-technical individuals. Ability to be self-governing when needed. Technical certifications (e.g., A+, Network+) - Preferred but not required. Working knowledge of networking, LAN/WAN and WLAN. What Can Help Your Application Stand Out
Identity & Access Management - Okta, Google Workspace Workflow Automation - BetterCloud Asset & License Management - Kandji Service Desk Jira, Zendesk, ServiceNow MDM - Kandji A/V & Conferencing - Zoom Rooms, Teams Rooms Security & Compliance - Device Encryption, MDM Compliance IT Documentation - Confluence Google Docs Our Commitment to Inclusivity and Diversity
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, marital status, veteran status, or physical or mental disability. Learn more about our commitments here. How We Use AI Technology In Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with role requirements. While AI supports our recruitment workflow, all final hiring decisions remain under human oversight. If you prefer that your application be reviewed without AI assistance, you can opt out by entering your email in the Automated Processing Legal Notice. Opting out will not disadvantage your application; materials will receive a thorough manual review by our hiring team. For more details, review G2’s Applicant Privacy Notice. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Internet Referrals increase your chances of interviewing at G2 by 2x
#J-18808-Ljbffr