KamisPro
Overview
Consulting to perm opening in Maryland. Must be local (preferably reside within 30 miles of Columbia, MD). On-site requirement is limited averaging 1 day per month. Mid-level experience. Responsibilities
Work with both department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organizations business/mission goals and objectives. Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use. Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary Coordinate application and platform upgrades, including robust and complete test models Troubleshoot and resolve problems; Orchestrate and automate tasks Coach and train co-workers, and maintain working relationship to coordinate development and maintenance of the ITSM system Lead discovery sessions and process definitions with stakeholders and developers Develop Reports, Dashboards and analytical reports supporting business objectives and summarization of activities and trends Education and Experience
3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment. 5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer) 3+ years of RESTful or SOAP web services 3+ years of experience with the key technologies relevant to ServiceNow integration solutions including: ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS ServiceNow Certified Systems Administrator (CSA) Preferred Qualifications
Bachelors degree in information systems, Business Administration, or related field ITIL Foundations Certification Agile Training/Certification ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Application Developer (CAD) Asset Management Experience ITBM Experience Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Hospitals and Health Care IT Services IT Consulting
#J-18808-Ljbffr
Consulting to perm opening in Maryland. Must be local (preferably reside within 30 miles of Columbia, MD). On-site requirement is limited averaging 1 day per month. Mid-level experience. Responsibilities
Work with both department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organizations business/mission goals and objectives. Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use. Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary Coordinate application and platform upgrades, including robust and complete test models Troubleshoot and resolve problems; Orchestrate and automate tasks Coach and train co-workers, and maintain working relationship to coordinate development and maintenance of the ITSM system Lead discovery sessions and process definitions with stakeholders and developers Develop Reports, Dashboards and analytical reports supporting business objectives and summarization of activities and trends Education and Experience
3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment. 5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer) 3+ years of RESTful or SOAP web services 3+ years of experience with the key technologies relevant to ServiceNow integration solutions including: ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS ServiceNow Certified Systems Administrator (CSA) Preferred Qualifications
Bachelors degree in information systems, Business Administration, or related field ITIL Foundations Certification Agile Training/Certification ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Application Developer (CAD) Asset Management Experience ITBM Experience Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Hospitals and Health Care IT Services IT Consulting
#J-18808-Ljbffr