Conduent State & Local Solutions, Inc
Customer Service Representative - Remote
Conduent State & Local Solutions, Inc, Denver, Colorado, United States, 80285
Join Conduent, where our dedicated associates deliver mission-critical services and solutions for Fortune 100 companies and over 500 governments. Here, you can thrive personally and professionally, making a difference in a culture that values individuality and exceptional service.
Position: Customer Service Representative
Compensation: $14.00 per hour
If you are passionate about helping others and delivering outstanding customer service, this is your opportunity to be the first point of contact for our clients’ customers. With paid training, competitive pay, and a variety of incentives and benefits, you will have the power to make a real impact every day.
What We Offer:
Fully Remote Work
Full-Time Employment
(40 hours/week)
Must be flexible to work any 8-hour shift during our business hours. Business Hours:
Monday - Sunday, 24/7
Starting Pay:
$14.00 from day one Shift Differential:
$1.50 per hour for hours worked between 6 PM - 6 AM Weekend Shift Differential:
$1.00 per hour (Saturday and Sunday, 6 AM - 6 PM) Incentive Plan:
Earn up to an additional $350 per month by meeting performance metrics. Career Advancement:
Grow your career in a supportive and innovative environment. Benefits:
Comprehensive options that support your success. Your Responsibilities: Manage a high volume of inbound calls efficiently in a fast-paced environment. Listen actively to understand customer needs and provide accurate information. Access customer accounts to inform about payments and benefits from state or federal agencies. Assist customers with inquiries about transactions and account statuses. Process transactions accurately using web-based applications and manage research requests. Communicate warmly and empathetically while ensuring confidentiality and regulatory compliance. Maintain in-depth knowledge of company and client programs, policies, and technology. Support team operations during peak times to ensure seamless service. What We're Looking For: A dependable team member with strong work ethic and punctuality. Effective communicator with strong written and verbal skills. Calm and composed professional able to handle challenging conversations. Customer service enthusiast skilled in navigating multiple screens and applications. Tech-savvy problem solver comfortable learning new tools and technologies. Focused multitasker who thrives in a structured call center environment. Requirements: Must be at least 18 years old and possess a high school diploma or equivalent. Minimum of 6 months customer service, call center, or dispatch experience required. Complete background check, credit check, and security fingerprinting. Compliance with camera requirements for meetings and training. Internet Service:
Must have a verified, secure, reliable, high-speed internet connection. Work Area:
Dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection. Equipment:
Company will provide all necessary computer equipment. Internet Speed Test:
Must achieve a minimum of 50 Mbps upload and download speeds. Working knowledge of computers and Windows applications is essential. Preferred Qualifications: 1+ years of previous call center experience. This position offers a competitive package including healthcare and retirement benefits. Conduent is an Equal Opportunity Employer and welcomes applicants without regard to protected characteristics.
(40 hours/week)
Must be flexible to work any 8-hour shift during our business hours. Business Hours:
Monday - Sunday, 24/7
Starting Pay:
$14.00 from day one Shift Differential:
$1.50 per hour for hours worked between 6 PM - 6 AM Weekend Shift Differential:
$1.00 per hour (Saturday and Sunday, 6 AM - 6 PM) Incentive Plan:
Earn up to an additional $350 per month by meeting performance metrics. Career Advancement:
Grow your career in a supportive and innovative environment. Benefits:
Comprehensive options that support your success. Your Responsibilities: Manage a high volume of inbound calls efficiently in a fast-paced environment. Listen actively to understand customer needs and provide accurate information. Access customer accounts to inform about payments and benefits from state or federal agencies. Assist customers with inquiries about transactions and account statuses. Process transactions accurately using web-based applications and manage research requests. Communicate warmly and empathetically while ensuring confidentiality and regulatory compliance. Maintain in-depth knowledge of company and client programs, policies, and technology. Support team operations during peak times to ensure seamless service. What We're Looking For: A dependable team member with strong work ethic and punctuality. Effective communicator with strong written and verbal skills. Calm and composed professional able to handle challenging conversations. Customer service enthusiast skilled in navigating multiple screens and applications. Tech-savvy problem solver comfortable learning new tools and technologies. Focused multitasker who thrives in a structured call center environment. Requirements: Must be at least 18 years old and possess a high school diploma or equivalent. Minimum of 6 months customer service, call center, or dispatch experience required. Complete background check, credit check, and security fingerprinting. Compliance with camera requirements for meetings and training. Internet Service:
Must have a verified, secure, reliable, high-speed internet connection. Work Area:
Dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection. Equipment:
Company will provide all necessary computer equipment. Internet Speed Test:
Must achieve a minimum of 50 Mbps upload and download speeds. Working knowledge of computers and Windows applications is essential. Preferred Qualifications: 1+ years of previous call center experience. This position offers a competitive package including healthcare and retirement benefits. Conduent is an Equal Opportunity Employer and welcomes applicants without regard to protected characteristics.