DPDHL
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include:
Process customer orders and prepare correspondence to meet service requirements
Provide product, service, and transit information to customers
Communicate effectively via phone and email with transportation providers and internal operations
Maintain accurate records and documentation
File daily and monthly paperwork
Manage office tools, equipment, and supplies
Prepare service reports by collecting and analyzing customer data
Assist with order and product management
Verify data entry and transactions for inbound and outbound shipments
Support team objectives and perform additional duties as assigned by management
Position: Customer Service Representative
Shift: 1st Shift, Sunday, Monday, Tuesday 6:00am to 6:00pm, Every other Wednesday 6:00am to 6:00pm
Pay: $19.75 per hour
Additional Incentives: N/A
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:
Customer service in a logistics or transportation environment
Dispatch or Transportation Management System (TMS) experience for scheduling truckloads or LTL shipments
Effective communication with carriers and clients to coordinate pickups and resolve issues
Intermediate proficiency in Microsoft Office (Excel, Outlook, Word)
Experience with commercial Warehouse Management Systems (WMS) such as JDA, Blue Yonder, Red Prairie, SAP
Familiarity with View software and ability to navigate customer portals
Ability to thrive in a fast-paced, customer-centric team environment
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world. Role Purpose : Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities : Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. Perform other duties as assigned. Required Education and Experience : High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.
The core responsibilities of this role include:
Process customer orders and prepare correspondence to meet service requirements
Provide product, service, and transit information to customers
Communicate effectively via phone and email with transportation providers and internal operations
Maintain accurate records and documentation
File daily and monthly paperwork
Manage office tools, equipment, and supplies
Prepare service reports by collecting and analyzing customer data
Assist with order and product management
Verify data entry and transactions for inbound and outbound shipments
Support team objectives and perform additional duties as assigned by management
Position: Customer Service Representative
Shift: 1st Shift, Sunday, Monday, Tuesday 6:00am to 6:00pm, Every other Wednesday 6:00am to 6:00pm
Pay: $19.75 per hour
Additional Incentives: N/A
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:
Customer service in a logistics or transportation environment
Dispatch or Transportation Management System (TMS) experience for scheduling truckloads or LTL shipments
Effective communication with carriers and clients to coordinate pickups and resolve issues
Intermediate proficiency in Microsoft Office (Excel, Outlook, Word)
Experience with commercial Warehouse Management Systems (WMS) such as JDA, Blue Yonder, Red Prairie, SAP
Familiarity with View software and ability to navigate customer portals
Ability to thrive in a fast-paced, customer-centric team environment
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world. Role Purpose : Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities : Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. Perform other duties as assigned. Required Education and Experience : High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.