Quadtec Solutions, Inc.
Jr Data Analyst LTE Team
Quadtec Solutions, Inc., Washington, District of Columbia, us, 20022
Job Description
Job Description
The person for this position should have a basic understanding of the LTE network and should have previous telecommunications experience.
Responsibilities include:
Daily
1. Review and process new requests in the YourIT ticketing system
Enters information into the Request Item (RITM) ticket
i. Determines if ticket is misrouted or erroneous, and takes appropriate action
ii. Adjusts short description to reflect pertinent ticket information
2. Attend ticket requirements and technical calls
3. Updates information and worklog in the ticket as it is discussed and agreed upon during calls
4. Update information systems based on call outcome and ticket adjudication
Hardware Asset Module
Datasheet
Remote management studio
Check status of tickets close to end dates
Engage with end users to confirm ticket closure
Coordinate asset recovery, if needed
Update information systems
5. Review and verify data integrity and accuracy for tracking platforms
Weekly
1. Review tickets without updates for 30 days or more
Verify device online status
Check client and data usage
Enter updated information into the ticket
2. Update metrics in weekly status reports
Monthly
1. Review all information systems to ensure synchronization across platforms.
Identify errors, missing information, or disparity
Take action to correct errors
Company Description
IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com
Company Description IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com
The person for this position should have a basic understanding of the LTE network and should have previous telecommunications experience.
Responsibilities include:
Daily
1. Review and process new requests in the YourIT ticketing system
Enters information into the Request Item (RITM) ticket
i. Determines if ticket is misrouted or erroneous, and takes appropriate action
ii. Adjusts short description to reflect pertinent ticket information
2. Attend ticket requirements and technical calls
3. Updates information and worklog in the ticket as it is discussed and agreed upon during calls
4. Update information systems based on call outcome and ticket adjudication
Hardware Asset Module
Datasheet
Remote management studio
Check status of tickets close to end dates
Engage with end users to confirm ticket closure
Coordinate asset recovery, if needed
Update information systems
5. Review and verify data integrity and accuracy for tracking platforms
Weekly
1. Review tickets without updates for 30 days or more
Verify device online status
Check client and data usage
Enter updated information into the ticket
2. Update metrics in weekly status reports
Monthly
1. Review all information systems to ensure synchronization across platforms.
Identify errors, missing information, or disparity
Take action to correct errors
Company Description
IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com
Company Description IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com