Mercy Health
Customer Service Rep, Durable Medical Equipment
Mercy Health, Machesney Park, Illinois, United States, 61115
Overview
Rockford, Illinois 40 hours/week schedule Full-time benefits eligible The Customer Service Rep DEM partner responds to all requests for equipment/supplies as well as walk-in customers to facilitate efficient operations of the medical equipment program. Responsibilities
Essential Duties: Receives communication to the medical equipment program by promptly answering phone calls and servicing walk-in customers with demonstration or education on safe use of equipment or supplies. Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians. Ensures that all equipment directly provided to patients for use is in good working order. Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system. Coordinates with billing staff to assure that information is maintained to produce accurate bills; documents patient communication in charts Accurately inputs patient data into computer system; updates and retrieves data in a timely manner. Reviews open order edit list to confirm accurate documentation is completed. Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders. Advises patient/family of their financial responsibility. Verify insurance and/or obtain authorization from payer. Updates information in a timely manner. Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation. Maintains knowledge of products, prices and services. Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources. Answers questions that may arise regarding insurance coverage. Requirements : High School Diploma or equivalent preferred Prior customer service expereince preferred Culture of Excellence Behavior Expectations
Benefits
Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: *
Comprehensive Benefits Package:
Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. *
Competitive Compensation:
Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. *
Paid Time Off:
Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. *
Career Advancement:
Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. *
Employee Wellbeing:
Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. *
Additional Benefits:
Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.
Rockford, Illinois 40 hours/week schedule Full-time benefits eligible The Customer Service Rep DEM partner responds to all requests for equipment/supplies as well as walk-in customers to facilitate efficient operations of the medical equipment program. Responsibilities
Essential Duties: Receives communication to the medical equipment program by promptly answering phone calls and servicing walk-in customers with demonstration or education on safe use of equipment or supplies. Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians. Ensures that all equipment directly provided to patients for use is in good working order. Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system. Coordinates with billing staff to assure that information is maintained to produce accurate bills; documents patient communication in charts Accurately inputs patient data into computer system; updates and retrieves data in a timely manner. Reviews open order edit list to confirm accurate documentation is completed. Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders. Advises patient/family of their financial responsibility. Verify insurance and/or obtain authorization from payer. Updates information in a timely manner. Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation. Maintains knowledge of products, prices and services. Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources. Answers questions that may arise regarding insurance coverage. Requirements : High School Diploma or equivalent preferred Prior customer service expereince preferred Culture of Excellence Behavior Expectations
Benefits
Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: *
Comprehensive Benefits Package:
Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. *
Competitive Compensation:
Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. *
Paid Time Off:
Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. *
Career Advancement:
Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. *
Employee Wellbeing:
Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. *
Additional Benefits:
Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.