Guidehouse
Customer Service Representative- Healthcare
Guidehouse, Washington, District of Columbia, us, 20022
Customer Service Representative- Healthcare
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Customer Service Representative- Healthcare
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Guidehouse . Overview
Customer Service Representative- Healthcare role with Guidehouse. Location: Birmingham, AL area (residency within 90 miles required). Travel: None. Clearance: None. Salary: $34,000.00 - $56,000.00 per year. Compensation decisions depend on a wide range of factors including skill sets, experience, training, and other business needs. Responsibilities Answer inbound customer service calls and some outbound follow-up calls in a professional, patient-focused manner. Respond to calls in a timely fashion to minimize drops/abandonments. Ascertain the reason for the call and assist with questions, concerns, or problems, focusing on first-call resolution. Facilitate resolution by referring matters to the appropriate content expert. Escalate to a supervisor when needed, request information, or take appropriate action so the issue can be resolved. Resubmit corrected claims and supporting documentation as needed for the patient experience. Communicate with other organizational departments to ensure proper handling of patient accounts. Communicate issues to management in a timely manner and perform other duties as assigned by direct supervisors. Perform a variety of duties that may change between tasks without loss of efficiency or composure. Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
What You Will Need
High school diploma or GED 0-2 years of prior relevant experience
What Would Be Nice To Have
1-3 years related or general knowledge of payor-specific or medical specialty billing Dialer experience Bilingual (English/Spanish)
Must reside within 90 miles of Birmingham, AL. What We Offer
Guidehouse offers a comprehensive, total rewards package including competitive compensation and a flexible benefits package to support a diverse and inclusive workplace. Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Discretionary variable incentive bonus eligibility Parental Leave 401(k) Retirement Plan Basic and Supplemental Life Insurance Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider qualified applicants with criminal histories in a manner consistent with applicable law or ordinance. If you require an accommodation during the recruitment process, please contact Guidehouse Recruiting. All communications regarding recruitment will be sent from Guidehouse email domains. Do not provide banking information or pay any money as part of the hiring process. Report any suspicious requests to Guidehouse. Additional
Guidehouse does not accept unsolicited resumes through search firms or staffing agencies. All unsolicited resumes are the property of Guidehouse. #J-18808-Ljbffr
Join to apply for the
Customer Service Representative- Healthcare
role at
Guidehouse . Overview
Customer Service Representative- Healthcare role with Guidehouse. Location: Birmingham, AL area (residency within 90 miles required). Travel: None. Clearance: None. Salary: $34,000.00 - $56,000.00 per year. Compensation decisions depend on a wide range of factors including skill sets, experience, training, and other business needs. Responsibilities Answer inbound customer service calls and some outbound follow-up calls in a professional, patient-focused manner. Respond to calls in a timely fashion to minimize drops/abandonments. Ascertain the reason for the call and assist with questions, concerns, or problems, focusing on first-call resolution. Facilitate resolution by referring matters to the appropriate content expert. Escalate to a supervisor when needed, request information, or take appropriate action so the issue can be resolved. Resubmit corrected claims and supporting documentation as needed for the patient experience. Communicate with other organizational departments to ensure proper handling of patient accounts. Communicate issues to management in a timely manner and perform other duties as assigned by direct supervisors. Perform a variety of duties that may change between tasks without loss of efficiency or composure. Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
What You Will Need
High school diploma or GED 0-2 years of prior relevant experience
What Would Be Nice To Have
1-3 years related or general knowledge of payor-specific or medical specialty billing Dialer experience Bilingual (English/Spanish)
Must reside within 90 miles of Birmingham, AL. What We Offer
Guidehouse offers a comprehensive, total rewards package including competitive compensation and a flexible benefits package to support a diverse and inclusive workplace. Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Discretionary variable incentive bonus eligibility Parental Leave 401(k) Retirement Plan Basic and Supplemental Life Insurance Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider qualified applicants with criminal histories in a manner consistent with applicable law or ordinance. If you require an accommodation during the recruitment process, please contact Guidehouse Recruiting. All communications regarding recruitment will be sent from Guidehouse email domains. Do not provide banking information or pay any money as part of the hiring process. Report any suspicious requests to Guidehouse. Additional
Guidehouse does not accept unsolicited resumes through search firms or staffing agencies. All unsolicited resumes are the property of Guidehouse. #J-18808-Ljbffr