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Job Description
Ready to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations.
As a Customer Service Specialist, you'll dive into the heart of our database management system, efficiently managing orders and resolving customer inquiries with finesse. With your expertise in utilizing systems like Oracle and your knack for problem-solving, you'll ensure seamless order processing and exceptional customer satisfaction.
If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering top-notch service, we want to hear from you. Bring your experience in the automotive, tooling, machinery, or manufacturing industry, commitment to excellence, and become an integral part of our team.
**Please note, we are not partnering with agencies on this position. Direct applications from candidates only, please. **
Responsibilities:
Manage the Parts' department database management system (DBMS) queue orders and customer inquiries
Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request
Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders
Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment
Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders
Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service
Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues
Follow up with customers who have outstanding requests to provide any updates or developments
Resolve logistical issues with North American customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager
Identify and escalate issues as necessary to supervisors
Utilize Excel reporting
Other duties as assigned
Qualifications:
2-3 years of inside sales/customer service/call center experience; Auto parts, tooling, machinery, or manufacturing/production industry experience
Bilingual in Spanish is a plus
Intermediate Microsoft Office skills
Experience using Oracle or a similar system for queue management and order placement
Excellent written, verbal and interpersonal communication skills
Ability to prioritize tasks In a fast-paced environment
Organization and issue tracking skills with ability to follow through on commitments to customers
Self-starting attitude, willingness to take initiative, ask questions and drive for results
Benefits:
401K with Company Match
Medical, Dental & Vision Insurance
Insurance
Life Insurance
Paid Time Off + Paid Holidays
Eligible for Hybrid Schedule
Ready to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations.
As a Customer Service Specialist, you'll dive into the heart of our database management system, efficiently managing orders and resolving customer inquiries with finesse. With your expertise in utilizing systems like Oracle and your knack for problem-solving, you'll ensure seamless order processing and exceptional customer satisfaction.
If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering top-notch service, we want to hear from you. Bring your experience in the automotive, tooling, machinery, or manufacturing industry, commitment to excellence, and become an integral part of our team.
**Please note, we are not partnering with agencies on this position. Direct applications from candidates only, please. **
Responsibilities:
Manage the Parts' department database management system (DBMS) queue orders and customer inquiries
Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request
Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders
Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment
Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders
Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service
Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues
Follow up with customers who have outstanding requests to provide any updates or developments
Resolve logistical issues with North American customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager
Identify and escalate issues as necessary to supervisors
Utilize Excel reporting
Other duties as assigned
Qualifications:
2-3 years of inside sales/customer service/call center experience; Auto parts, tooling, machinery, or manufacturing/production industry experience
Bilingual in Spanish is a plus
Intermediate Microsoft Office skills
Experience using Oracle or a similar system for queue management and order placement
Excellent written, verbal and interpersonal communication skills
Ability to prioritize tasks In a fast-paced environment
Organization and issue tracking skills with ability to follow through on commitments to customers
Self-starting attitude, willingness to take initiative, ask questions and drive for results
Benefits:
401K with Company Match
Medical, Dental & Vision Insurance
Insurance
Life Insurance
Paid Time Off + Paid Holidays
Eligible for Hybrid Schedule