Nurse Manager Job at TeleSpecialists LLC in Fort Myers

Nurse Navigator - **Come join our Telehealth Rapid Response Center team and enjoy the new way of Nursing!! **

This is an in person / in office position at our offices.

About Us:

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.

Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

TeleSpecialists Offers:

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Excellent Benefits
  • Medical, Dental and Vision benefits
  • 401k match
  • Paid Vacation
  • Leadership Training
  • Mentorship Program
  • Tuition Reimbursement

Summary:

The Nurse Navigator will be working in direct contact with the RRC Director, physicians, and customers. You will provide highly reliable service dispatch and management throughout the patient consultation process. The Nurse Manager role has three main areas of responsibility: Daily Operations/Process Improvement, Training & QA of RRC, and Mastery of RRC Technology. This position must have the ability to triage neurology consults and dispatch based on acuity. Leading call center coordination, you will develop and deliver operations that maintain high standards of quality and financial performance to achieve effective and efficient service delivery for patients, health care systems and providers.

Essential Duties and Responsibilities:

• Obtains history and relay of information to physician on radiology nurse calls
• Ensures physician backup spread she is accurate at all times
• Pulls daily reports on reroutes and monitors indirect calls
• Obtains history, time, and handle assignments on stat calls
• Monitors prolonged queue times or missed calls
• Escalates physician technical issues
• Completes onsite training for navigators for training
• Manages break times, availability, and efficiency of RRC staff
• Ensures at least one operator is ready at all time
• This position may include working on weekends and holidays

Qualifications:

Nursing experience required. Prior patient care in a traditional healthcare setting or telemedicine environment required. Must also be;

• Ability to interact with internal and external customers
• Flexible and adaptable with learning and understanding technology
• Highly analytical and detail-oriented with ability to demonstrate command of details and to articulate those details at a higher level.
• Strong written, oral and interpersonal communication skills
• Highly self-motivated, directed and proactive
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and, in a team-oriented, collaborative environment
• Able to communicate effectively within department and with members of interdisciplinary teams
• Ability to work independently and proactively in a fast-paced, dynamic environment
• Proven analytical and problem-solving abilities

Education/Experience:

• Associates degree in Nursing
• Active Registered Nurse License

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times