Robert Half is hiring: Customer Service Representative in Syracuse

We are looking for a dedicated Customer Service Representative to join our team in Syracuse, New York. This is a Contract to permanent opportunity ideal for someone passionate about building strong client relationships and delivering exceptional service. In this role, you will play a key part in supporting customer needs through effective communication and efficient problem-solving.

Responsibilities:
• Respond to inbound customer calls and provide accurate information or assistance as needed.
• Handle order entry tasks with precision, ensuring timely and efficient processing.
• Maintain clear and detail-oriented communication with clients to address inquiries or resolve issues.
• Manage both inbound and outbound calls to support customer needs and follow up on outstanding matters.
• Utilize computer-based systems to enter data and track customer interactions effectively.
• Deliver excellent service by listening to customer concerns and offering suitable solutions.
• Work collaboratively with team members to ensure seamless customer support.
• Stay updated on company policies and procedures to provide consistent and reliable information.
• Participate in ongoing training to enhance skills and improve service delivery.• At least 2 years of experience in a customer service or call center environment.
• Strong communication skills, both verbal and written, to interact effectively with customers.
• Proficiency in handling inbound and outbound calls with professionalism.
• Experience with order entry and data processing systems.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with computer-based training tools and software.
• Excellent problem-solving skills and a customer-focused mindset.