AppleOne
Onsite Customer Service Specialist Job at AppleOne in Bonita Springs
AppleOne, Bonita Springs, FL, US
Job Description
Job Description
Join a fast-growing company with room to grow! No weekends or evenings required.
Length of contract: 6-month duration with potential extension; start ASAP.
Location/schedule: onsite in Bonita Springs, Monday-Friday 8am-5pm
Summary: The Customer Care team is responsible for supporting the company’s official service channels (phone, email, chat).
In this role, you’ll deliver a top-tier customer experience in a fast-paced, multi-channel environment. You’ll handle all aspects of incoming support requests—including rental processes, cross-selling and upselling, quotes, and reservations—consistently, efficiently, and with high quality.
Responsibilities:
Accurately log all customer interactions in the company CRM (Salesforce) following established procedures.
Meet individual performance targets for response time, availability, quality, and other key metrics.
Deliver consistent and effective customer support across various communication channels (phone, email, chat).
Process all inbound customer requests promptly and professionally.
Recognize and escalate issues as outlined in the escalation policy.
Adhere to quality standards for phone, email, and chat interactions as part of the
Quality Program.
Comply with attendance and scheduling policies, including assigned shift coverage.
Qualifications:
1–3 years of experience in a customer service role.
High School Diploma or GED required.
Ability to type at least 35 words per minute.
Basic knowledge of Microsoft Word and Excel.
Comfortable entering data into computer systems.
Skills:
Collaborative team player Self-motivated and goal-oriented.
Strong time management and organizational skills.
Reliable and dependable.
Excellent listening and communication skills.
Ability to multitask in a dynamic environment.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#3370
Company DescriptionLength of contract: 6-month duration with potential extension; start ASAP.
Location/schedule: onsite in Bonita Springs, Monday-Friday 8am-5pm
Summary: The Customer Care team is responsible for supporting the company’s official service channels (phone, email, chat).
In this role, you’ll deliver a top-tier customer experience in a fast-paced, multi-channel environment. You’ll handle all aspects of incoming support requests—including rental processes, cross-selling and upselling, quotes, and reservations—consistently, efficiently, and with high quality.
Responsibilities:
Accurately log all customer interactions in the company CRM (Salesforce) following established procedures.
Meet individual performance targets for response time, availability, quality, and other key metrics.
Deliver consistent and effective customer support across various communication channels (phone, email, chat).
Process all inbound customer requests promptly and professionally.
Recognize and escalate issues as outlined in the escalation policy.
Adhere to quality standards for phone, email, and chat interactions as part of the
Quality Program.
Comply with attendance and scheduling policies, including assigned shift coverage.
Qualifications:
1–3 years of experience in a customer service role.
High School Diploma or GED required.
Ability to type at least 35 words per minute.
Basic knowledge of Microsoft Word and Excel.
Comfortable entering data into computer systems.
Skills:
Collaborative team player Self-motivated and goal-oriented.
Strong time management and organizational skills.
Reliable and dependable.
Excellent listening and communication skills.
Ability to multitask in a dynamic environment.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#3370
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.