Logo
Prime Matter Labs

Customer Service Job at Prime Matter Labs in City of Rochester

Prime Matter Labs, City of Rochester, NY, United States

Save Job

1 year ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct Quote is looking for an Customer Service Manager to join our team in our local office. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Responsibilities:

  • Oversee customer account management – Includes developing new business along with negotiating new clients and agreements to maximize profits
  • Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services
  • Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives

Requirements:

  • Bachelor's degree in Business, Sales or related field
  • Strong verbal and written communications skills
  • Excellent listening, negotiation, and presentation abilities
  • Familiarity with CRM software preferred
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Some travel required for this role

Powered by JazzHR

6sd2Qvs5iN

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Internet Publishing

Referrals increase your chances of interviewing at Prime Matter Labs by 2x

Get notified about new Customer Service Specialist jobs in Rochester, NY.

Customer Service Representative - State Farm Agent Team Member

Rochester, NY $40,000.00-$65,000.00 1 year ago

Customer Service Representative (CSR) - Durable Medical Equipment (DME)

Client Service Representative / Boarding

Customer Relations Representative - State Farm Agent Team Member

Webster, NY $50,000.00-$70,000.00 1 month ago

Customer Service Representative - State Farm Agent Team Member

Brockport, NY $35,000.00-$42,000.00 2 years ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Webster, NY $40,000.00-$50,000.00 2 years ago

Victor, NY $65,000.00-$70,000.00 2 days ago

Rochester, NY $55,600.00-$88,600.00 2 weeks ago

Guest Experience Lead | Clover View Plaza

Customer Service Representative - State Farm Agent Team Member

Victor, NY $37,000.00-$60,000.00 2 years ago

Customer Service Representative - FS - AP

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr