Meridian Waste
Meridian Waste is hiring: Customer Service in Petersburg
Meridian Waste, Petersburg, VA, United States, 23806
Join to apply for the Customer Service role at Meridian Waste
4 months ago Be among the first 25 applicants
Join to apply for the Customer Service role at Meridian Waste
Summary
The Customer Service Associate works to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.
- Successfully complete training to become knowledgeable about the waste industry and Meridian Wastes’ processes, services and policies.
- Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
- Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues.
- Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible.
- Receive and review individual performance metric reports and action plan with manager to understand individual performance.
- Enter service data into computer for billing and scheduling purposes.
- Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution.
- Follow and comply with all safety policies.
- Additional duties as assigned.
The Customer Service Associate works to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.
Essential Duties And Responsibilities
- Successfully complete training to become knowledgeable about the waste industry and Meridian Wastes’ processes, services and policies.
- Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
- Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues.
- Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible.
- Receive and review individual performance metric reports and action plan with manager to understand individual performance.
- Enter service data into computer for billing and scheduling purposes.
- Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution.
- Follow and comply with all safety policies.
- Additional duties as assigned.
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/ And Or Experience
- Associates Degree preferred
- Minimum of 3 years of related experience required.
- Experience in the Solid Waste Industry preferred.
- Strong organizational skills and ability to work in high-volume, fast-paced environment.
- Ability to work effectively and efficiently within a team environment.
- Microsoft Office
- Ability to complete projects and assignments with minimal direction from leadership.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Light lifting (50 pounds), office environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
- Travel: As required for position.
I have read and understand the contents of the above job description.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Other
Referrals increase your chances of interviewing at Meridian Waste by 2x
Get notified about new Customer Service Specialist jobs in Petersburg, VA.
Customer Service Representative - State Farm Agent Team Member
Richmond, VA $50,000.00-$75,000.00 2 years ago
Mercedes-Benz of Richmond & Midlothian - CAC Coordinator
Customer Experience Specialist - Richmond
Work at Home Contact Center Agent (Full-Time & Part-Time) (VA)
Customer Service Representative (Change of Agent) - Remote USA
Customer Service Representative - Be the Voice of Excellence at Burgess Inspections
Work from Home - Customer Service Coordinator - CX Solutions
Work at Home Customer Service Agent (Full-Time & Part-Time) (VA)
McGeorge Toyota - Call Center Associate BDC Appointment Coordinator
Remote Insurance Customer Service Representative (Unlicensed)
Guest Service Representative, Customer Service
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr