Rock Falls is hiring: Customer Service in Rock Falls

The Customer Service office handles all activity relating to your utility account. You can set up or close an account, pay your bill and make account inquiries. Located at the City Hall Complex, 603 West 10th Street, the Customer Service office also offers a convenient drive-thru for utility bill payment, found off of the 7th Avenue entrance of the complex.

Hours of Operation

Monday – Friday, 8:00 a.m. – 5:00 p.m.For your convenience, a night depository is located at the drive-thru. The Customer Service Office is closed on the following holidays:

• Penalty Posted: 11th and 26th of each month
• Disconnect Notice Mailed: No later than 32nd day after billing date
• Disconnection: No sooner than 46th day after billing date

Update Account Information

Our mission is to provide reliable utilities for the citizens of Rock Falls. When problems arise with your service or account it is important for us to have the correct contact information. Please assist us by updating your customer information whenever it may change. To make changes to your account please contact the Customer Service office at 815-622-1115.

Apply for Service

New Resident Account

New Commercial Account

Deposit Duration

Landlord Accounts

Rentals

Billing and Payment

Payment Options

Online Bill Payment and eBilling

Privacy Policy

Understanding your Utility Bill

Electric Usage
The amount of Kilowatt-hours used during the billing period.

Distribution Charge
The cost of distributing power through the utility system.

Capital Cost Recovery
Rate of return on investment paid to the General Fund of the City.

Purchase Power Adjustment
A credit or charge that reflects the changing cost for generation and delivery above or below our base cost.

Electric Customer Charge
This charge provides the funds for the operation of a Customer Service Office.

Water Usage Charge
The amount of units used during the billing period. One unit is 748 gallons.

Water Minimum Charge
All customers pay for the first three (3) units of water as a minimum charge regardless of whether or not the customer actually uses three (3) units of water during the billing period.

Water Capital Improvement
Each bill includes a monthly charge which is allocated to the Capital Improvement Fund to maintain the existing water delivery system where no debt is incurred.

Water Debt Charge
This charge is allocated to pay debts incurred to improve the water delivery system.

Sewer Usage
Sewer usage is based on the number of water units used during the billing period.

Sewer Minimum Charge
All customers pay for the first three (3) units of sewer as a minimum charge.

Sewer Capital Improvement
This charge is used to pay for the new wastewater treatment facility which was completed in July 2011. It is based on the units of water used during the billing period.

Garbage/Recycling
The monthly fee charged for curb-side pick-up of household refuse, yard waste and recycling.

Electric Excise Tax
This charge is mandated for all electric customers in the State of Illinois and is sent to the Illinois Department of Revenue.

Need Payment Assistance?

Other Assistance Options

Tri-County Opportunity Council

405 Emmons Avenue
Rock Falls, IL 61071

(815) 825-7830
(800) 323-5453

1200 Prophetstown Road
Rock Falls, IL 61071

(815) 625-5981

St. Vincent DePaul Society

7 West 6th Street
Sterling, IL 61081

(815) 625-0311

LIHEAP

The Low Income Home Energy Assistance Program (LIHEAP) offers cooling grants to at-risk applicants. For more information from the Governor’s office, download this press release.LIHEAP Households interested in applying can get a complete listing of LIHEAP’s local administrating agencies and additional information about the grant program by going towww.liheapillinois.com , or by calling the toll-free LIHEAP information line at 1-800-252-8643 during business hours Monday through Friday.

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