Dairy State Bank
Dairy State Bank is hiring: Customer Service in Rice Lake
Dairy State Bank, Rice Lake, WI, United States, 54868
- Assist customers with opening new accounts – consumer and business accounts, including checking, savings, money market investment accounts, IRAs, HSAs, and CDs.
- Assist customers with banking services – including personal and business safe deposit boxes, online and mobile banking, mobile and remote deposit, bill pay, overdraft protection, phone banking, and managing account, debit card and travel alerts.
- Assist customers with debit/ATM cards including ordering and cancelling cards, lost and stolen cards, processing customer transaction disputes, travel exemptions, limit increases, CAMS alerts, and related reports and customer questions.
- Assist customers with contact information changes, stop payments, wire transfers and ACH transaction disputes (WSUD) forms.
- Complete account verification requests.
- Responsible for overdraft account closing, maintenance and Onboard reporting.
- Answer inquiries and inform customers of product features/benefits while effectively explaining terms/conditions via phone, email and in person.
- Prepare CD renewal notices.
- Maintenance of existing customer accounts for changes such as names, products, POAs, PODs, etc.
- Scanning and indexing various documents to Director/Navigator. Filing all new account files and any other filing presented from the branches.
- Assist with year-end processes, such as IRA and HSA contribution/distribution review
- Assist with CDARS processing, placement, balancing, and daily reports.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Advanced computer skills, typing, 10-key, phone and math skills are essential.
- Previous banking experience preferred.
- Excellent customer service and the ability to prioritize multiple functions while still being accurate.
- Uphold confidentiality on and off the job.
- Punctuality and professional appearance/demeanor are expected of all Dairy State Bank employees.