Customer Service Supervisor | Customer Service [COC0028225] Job at ZipRecruiter

Overview

ProSidian Seeks a Customer Service Supervisor | Customer Service [COC0028225] for Program Support on an Exempt 1099 Contract: No Overtime Pay Basis. Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 225 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Customer Service Supervision Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Responsibilities and Duties

• Supervise daily operations of service teams.
• Coach and develop team members.
• Monitor service metrics.
• The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 620 East 4th Street, Charlotte, NC 28202

Qualifications

• 3+ years customer service experience, 1+ year supervisory.
• Associate’s degree or equivalent experience.

Skills and Competencies

• Leadership
• Accountability, communication, adaptability
• Teamwork and collaboration

Ancillary Details

• Oversees scheduling and staffing.
• Implements new service procedures.

Other Details

Works closely with quality assurance teams.

Benefits and Other Details

Benefits include competitive compensation, group health insurance, dental, vision, 401(k) with company match, vacation/PTO, pre-tax benefit programs, and additional perks as described by ProSidian.

Additional Information

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, creed, color, national origin, religion, gender, age, disability, veteran status, or other protected factors. All information will be kept confidential according to EEO guidelines. ProSidian participates in the Hiring Our Heroes and I Hire Military initiatives. For easy application, visit the career site at www.ProSidian.com or email resumes to CAREERS@PROSIDIAN.COM. Only candidates meeting required criteria will be considered.