Logo
Fountain

Customer Service Representative - Transportation Customer Service Job at Fountai

Fountain, Redmond, WA, United States, 98052

Save Job

Address: 9150 Willows Rd NE, Redmond, WA 98052, USA

Compensation: $23.69/hour

Job Description

WeDriveU is a leader in shared mobility solutions connecting communities, campuses, and workplaces. We operate private shuttle and public transit systems across the U.S., serving millions of passenger journeys annually. Our team of over 5,500 members manages 4,000 vehicles across 55 locations, providing safe, reliable, and sustainable transit options. Visit wedriveu.com to learn more about our company, clients, and career opportunities.

Position Overview

The Customer Service Representative (CSR) reports to the Program Manager and Operations Manager, receiving guidance from the client’s or HQ’s Transportation Management Team. The CSR provides exceptional customer service to employees, handles transportation requests and queries, and monitors shuttle and tram services.

Note: This position requires standing outside for prolonged periods, up to 8 hours or more per day.

This is a split shift position, suitable for either one full-time employee or two part-time candidates.

Responsibilities

  1. Direct commuters to correct buses and provide ETA and route information.
  2. Respond to service questions and communicate route or service changes.
  3. Monitor equipment safety and report concerns.
  4. Ensure all bus routes operate effectively to meet client needs.
  5. Manage passenger flow and enforce social distancing policies.
  6. Enforce passenger policies and troubleshoot shuttle issues in real-time.
  7. Perform additional duties as assigned.

Skills and Physical Demands

  1. Excellent communication skills (written and verbal).
  2. Flexibility to work split shifts and variable hours.
  3. Ability to stand outside for extended periods.
  4. Basic knowledge of GPS, vehicle dispatch, and radio communication.
  5. Additional skills and physical demands may apply.

Qualifications

Minimum: 2 years of customer service experience.

Preferred: High school diploma or equivalent.

Benefits

Physical Health

  • Medical, Dental, Vision, and Life Insurance.
  • Competitive pay and 401(k) with 4% match.
  • Financial Wellness tools.

Emotional Health

  • Employee Assistance Program (EAP).
  • PTO, paid holidays, pet & legal insurance.

Personal Development

  • On-the-job training and career growth opportunities.

*Benefits vary by position and location.

WeDriveU is an equal opportunity employer committed to diversity and inclusion. We value a respectful environment that fosters innovation and excellence.

#J-18808-Ljbffr