Logo
National Construction Rentals

National Construction Rentals is hiring: Customer Service Rep in Santa Ana

National Construction Rentals, Santa Ana, CA, United States, 92725

Save Job

Join to apply for the Customer Service Rep role at National Construction Rentals

4 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service Rep role at National Construction Rentals

Job Summary

The Customer Service Representative interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They ensure customer satisfaction and strive to exceed customer expectations by demonstrating exemplary service and professionalism in every interaction. The Customer Service Representative plays a crucial role in enhancing the overall customer experience and maintaining the company's reputation for excellence in service.

Job Summary

The Customer Service Representative interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They ensure customer satisfaction and strive to exceed customer expectations by demonstrating exemplary service and professionalism in every interaction. The Customer Service Representative plays a crucial role in enhancing the overall customer experience and maintaining the company's reputation for excellence in service.

Essential Functions

  • Generate bids based on customer inquiries.
  • Calculate and process orders accurately.
  • Schedule orders and ensure timely customer follow-up.
  • Maintain a tidy and safe work environment.
  • Utilize company-provided resources to identify new customers and job opportunities.
  • Complete additional duties or tasks as directed.

Qualifications

  • High school diploma or equivalent preferred.
  • Proven experience as a customer service representative or in a similar role is preferred.
  • Experience in billing, payment collections, and other related experience is a plus.
  • Strong organizational and time management skills.
  • Strong attention to detail and accuracy in work.
  • Ability to work independently and as part of a team.
  • Proficiency in MS Office (Word, Excel, Outlook) and document management software.
  • Excellent verbal and written communication skills.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position at any time. National Construction Rental Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

I have read the above job description and agree to perform all aspects of this job as written.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Other

Job function

  • Job function

    Other

  • Industries

    Construction

Referrals increase your chances of interviewing at National Construction Rentals by 2x

Get notified about new Customer Service Representative jobs in Santa Ana, CA.

Customer Service Representative - State Farm Agent Team Member

Coordinator, Airport Customer Experience Compliance

Airport Customer Service Agent (PT) -LGB

Customer Service Representative II (M-F, 6:30am-3pm)

Customer Service Representative - State Farm Agent Team Member

Mission Viejo, CA $30,000.00-$70,000.00 2 years ago

Customer Service Coordinator (Medi-Cal Customer Service)

Orange, CA $51,744.00-$72,441.00 4 days ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Whittier, CA $60,000.00-$80,000.00 9 months ago

Newport Beach, CA $26.00-$29.00 4 days ago

Customer Service Agent Part Time (Allegiant) - SNA

Santa Ana, CA $51,000.00-$56,000.00 1 month ago

Client Experience Coordinator (Long-Term Temp Assignment) - Costa Mesa

Irvine, CA $53,236.00-$68,511.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr