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Compunnel Inc.

Customer Service Representative Job at Compunnel Inc. in Columbus

Compunnel Inc., Columbus, OH, United States, 43224

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1 day ago Be among the first 25 applicants

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

  • Handle inbound and outbound customer calls, emails, and chats in a professional and timely manner.
  • Assist customers with inquiries, complaints, product/service information, billing questions, and account support.
  • Resolve issues efficiently while maintaining a positive customer experience.
  • Document customer interactions, transactions, and feedback accurately in CRM or support systems.
  • Escalate complex issues to appropriate departments or supervisors when necessary.
  • Follow company policies, procedures, and service standards to ensure quality and compliance.
  • Support sales and retention efforts by providing product knowledge and upselling services when appropriate.
  • Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.

Requirements:

  • High School Diploma or equivalent (Associate or Bachelor’s preferred).
  • Proven experience in customer service, call center, or client-facing roles.
  • Strong communication, problem-solving, and interpersonal skills.
  • Ability to multitask, adapt quickly, and remain calm under pressure.
  • Proficient in computer applications, CRM systems, and Microsoft Office tools.
  • Flexibility to work shifts, weekends, or holidays as needed.

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Administrative

  • Industries

    IT Services and IT Consulting

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