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DHL Supply Chain

Customer Service Representative Job at DHL Supply Chain in Whiteland

DHL Supply Chain, Whiteland, IN, United States, 46184

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DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, Dispatch

Position: Customer Service Representative

Shift: 3rd Shift - 9:00pm-5:00am

Pay: $20.00

Additional Incentives: $1.00 Shift Differential

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:


  • Affordable medical, dental, and vision coverage available beginning on your 30th day
  • PTO program for all associates, including paid holidays and vacation
  • 401(k) with generous company match
  • Tuition reimbursement program
  • Excellent training and career advancement opportunities


Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:


  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.


Required Education and Experience:


  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred


Our Organization is an equal opportunity employer.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Transportation, Logistics, Supply Chain and Storage

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