Customer Service Representative Job at Capitol Coffee in Raleigh

Join to apply for the Customer Service Representative role at Capitol Coffee

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Capitol Coffee

Get AI-powered advice on this job and more exclusive features.

Summary: Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate will demonstrate strong communication skills and a customer-focused attitude while efficiently handling multiple tasks.

Essential Duties And Responsibilities

• Phone and Email Support:
• Answer incoming phone calls and respond to customer emails promptly, providing accurate information and assistance.
• Order Management:
• Enter and process customer orders, including approving web orders.
• Update customer records to ensure accuracy and completeness.
• Invoice sales orders accurately and in a timely manner.
• Service Case Management:
• Issue service cases for customer issues and track progress until resolution.
• Manage delivery error cases by issuing, closing, and ensuring follow-up.
• Product Management:
• Enter equipment requests from route sales personnel and reallocate products as needed.
• Generate daily backorder reports to track outstanding orders.
• Implement daily date changes for sales orders to accommodate customer requests.
• Documentation and Record Keeping:
• File invoices and maintain organized records of all customer transactions and communications.
• Other duties as assigned.
  
  

Supervisory: This position does not oversee staff.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in customer service or administrative roles is preferred.
  
  

Required Skills/Abilities:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• Ability to work independently and collaboratively within a team.
  
  

Certificates, Licenses, Registrations:

• N/A
  
  

Work Environment: The work is typically performed in a fast-paced office setting focused on teamwork and excellent customer service. Opportunities for professional growth and skill development are available.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate effectively with customers and team members via phone and email.
• Must be able to perform repetitive movements over long periods.
  
  

Powered by JazzHR

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food & Beverages

Referrals increase your chances of interviewing at Capitol Coffee by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Customer Service Consultant - Raleigh (Remote)

Raleigh, NC $37,782.00-$66,120.00 6 months ago

Customer Service Customer Care Operator - Cary, NC, 27511

Future Opening: Customer Service Representative - State Farm Agent Team Member

Raleigh, NC $48,000.00-$64,000.00 1 year ago

Customer Relations Representative - State Farm Agent Team Member

Raleigh, NC $45,000.00-$65,000.00 1 month ago

Airport Customer Service Agent- RDU AirFrance

Customer Services Support Operator - Cary, NC, 27511

Customer Service Representative - State Farm Agent Team Member

Durham, NC $39,000.00-$45,000.00 5 months ago

Guest Services Representative - Full-Time

Cary, NC $100,000.00-$135,000.00 2 weeks ago

Customer Services Support Operator 1 - Cary, NC, 27518

Customer Service Representative - State Farm Agent Team Member

Fuquay-Varina, NC $40,000.00-$75,000.00 9 months ago

Customer Experience Coordinator (Relief) - Cary, NC

Future Opening: Customer Service Representative - State Farm Agent Team Member

Part Time Guest Service Representative-Fairfield Inn RDU/Brier Creek

Guest Services Representative - Full-Time

Customer Relations Representative - State Farm Agent Team Member

Fuquay-Varina, NC $50,000.00-$75,000.00 8 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr