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PGW Auto Glass

PGW Auto Glass is hiring: Customer Service Representative in Fort Myers

PGW Auto Glass, Fort Myers, FL, United States, 33916

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This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment.

Essential Job Duties

  • Handles inbound customer service calls from glass shops.
  • Inputs orders into the order entry application.
  • Provide verbal and/or written correspondence as necessary to resolve issues.
  • Assume other duties as assigned.

Preferred Qualifications

  • Call Center Customer Service Experience
  • Bilingual, English & Spanish
  • High School diploma or equivalent

Knowledge/Skills/Abilities

  • Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude.
  • Proficient computer skills are essential.
  • Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills.
  • Must be reliable/dependable.
  • Strive to minimize the handle time of inbound calls while maintaining quality.
  • Maintain the utmost level of business integrity.
  • Must exercise good business judgment, courtesy, and tact in rendering customer service activities.
  • Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information.

Essential Physical Demands/Work Environment

  • Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times.
  • CSR’s work in ergonomically-designed work stations that create a pleasant and team-oriented environment.

Schedule: Monday-Friday 8 am-5 pm or 8:30 am-5:30 pm

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Wholesale

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