Customer Service Rep Job at HomeTeam Pest Defense in San Antonio

Join to apply for the Customer Service Rep role at HomeTeam Pest Defense

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service Rep role at HomeTeam Pest Defense

Get AI-powered advice on this job and more exclusive features.

Overview

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians
  
  
  

• Competitive pay $$
• $35K-$36K Annually
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader
  
  
  

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
  
  
  

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED
  
  
  

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

Referrals increase your chances of interviewing at HomeTeam Pest Defense by 2x

Get notified about new Customer Service Representative jobs in San Antonio, TX.

Airport Customer Service Agent (AS)-SAT-PT

Customer Service Representative - State Farm Agent Team Member

Entry Level Customer Service Assistant*ASAP*

Future Opening: Customer Service Representative - State Farm Agent Team Member

San Antonio, TX $40,000.00-$60,000.00 1 month ago

San Antonio, TX $36,000.00-$45,000.00 1 month ago

San Antonio, TX $26,000.00-$26,000.00 2 weeks ago

San Antonio 19 Grocery - Customer Service Rep - Part-Time

Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 8/21/25

Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 8/7/25

Customer Service Representative - State Farm Agent Team Member

Helotes, TX $50,000.00-$70,000.00 1 week ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

San Antonio, TX $40,000.00-$60,000.00 1 month ago

Customer Service Specialist - Healthcare

Appointment Customer Representative | Work From Home

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.