Perfect Health USA

Customer Service Representative

Perfect Health USA, NJ, United States

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Perfect Health LLC is a specialty ingredients distributor that supplies high-quality ingredients to various industries including food, beverage, nutraceutical, pharmaceutical, and cosmeceutical. With a focus on quality control and documentation, Perfect Health LLC continues to seek and source new and innovative ingredients for the US marketplace. The company believes in superior customer relationships and providing excellent customer service.

Role Description

This is a full-time on-site Customer Service/Sales Coordinator role located in Somerset, NJ at Perfect Health USA. The Customer Service/Sales Coordinator will be responsible for handling customer inquiries, coordinating sales activities, managing sales operations, and ensuring effective communication between all parties involved. The role will require a strong focus on sales coordination and exceptional customer service.

Qualifications

Sales Coordination and Sales Operations skills
Bachelor's degree in Business, Marketing, or a related field preferred
Customer Service and Communication skills
Experience in managing sales activities
Strong interpersonal and relationship-building skills
Ability to multitask and prioritize tasks effectively
Knowledge of CRM systems(Salesforce is a plus)
Previous experience in a similar role is a plus
1+ years' experience in sales or customer service related role

Responsibilities

Assist the sales team in managing and processing customer orders, ensuring accuracy and timeliness.
Respond to customer inquiries via phone, email, and chat, providing product information and resolving issues promptly.
Maintain customer records and update the CRM system with accurate and current data.
Coordinate with internal departments (e.g., logistics, finance, and production) to ensure order fulfillment and delivery schedules are met
Support marketing initiatives such as promotional campaigns, trade shows, and customer engagement activities.
Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.
Provide administrative support, including scheduling meetings, preparing sales documents, and processing invoices
Enter, update, and maintain accurate data in company databases and spreadsheets.
Pick up shipment from warehouse and drop off samples to UPS/Fedex Store
Pick up office supply from stores
Proactively reach out to customers to confirm payment status, address any outstanding balances, and update records accordingly.
Other responsibilities as needed
Competitive income and performance-based incentives.
Health, dental, and vision insurance.
Paid time off and holidays.
Career growth and development opportunities.

The ideal candidate will be the point of contact for colleagues and customers. This candidate will keep schedules, provide feedback, documentation and information in order to facilitate team activity. They will also work closely with sales teams to maximize performance.

Qualifications

Bachelor's degree or equivalent experience
4+ years' experience in sales related role
Well-organized with an aptitude in problem-solving
Strong verbal and written communication skills

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative and Sales
Industries
Wholesale

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