Toad&Co is hiring: Customer Service Representative in Santa Barbara

Join to apply for the Customer Service Representative role at Toad&Co

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Toad&Co

Get AI-powered advice on this job and more exclusive features.

The Customer Service Representative will build brand awareness, trust and loyalty by providing an exceptional customer experience. This position will support all aspects of customer service via written and verbal commutation with both our direct and wholesale customers.

This is an in person role located in Santa Barbara, California. The starting salary is $50,000-60,000 per year with generous additional benefits to supplement base salary.

Responsibilities:

• Troubleshoot and provide accurate information to customer questions or concerns related to orders, garments, shipments, returns, exchanges, web experience, and company service & environmental initiatives
• Ensure customer interactions and order management are tracking to departmental KPIs
• Work with a team to process returns and exchanges to ensure a smooth transaction for the customer
• Participate in team meetings and report any customer service related issues
• Monitor web site reviews and respond appropriately to any customer service issues
• Respond to customer inquiries via ERP dashboard
• Field and follow up on missed customer phone calls and orders * Participate in all aspects of order management:
• Work with warehouse and logistics teams to ensure on-time shipping; notifying customers when there are delays
• Run oversold and allocation reporting to ensure orders are ready to ship
• Work with customers and sales reps to make order edits, enter new orders and audit orders for accuracy * Handle customer inquiries through multi-channel communication (telephone, email, social etc.) to ensure a ‘wow’ customer experience
• Product education: communicates features, benefits, fabric properties, usage, and care instructions using various channels of communication
• Utilize all systems accurately and efficiently
• Continually advance product knowledge
• Provide customer insights, feedback regarding websites and processes to the management team
• Sample management and organization each season.
• Work with cross functional teams to solve customer issues and to improve the overall processes
• Contribute to the evolution and documentation of department processes
• Work as a team to ensure department and individual goals are met on a daily basis
• Assist with additional departmental tasks/projects as assigned to help support the service teams’ initiatives

Qualifications:

• Excellent written and verbal communication skills
• Highly organized, self-starting, problem-solver with strong follow through skills
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to quickly learn new systems and grasp technological concepts
• Must be able to organize and prioritize multiple projects in a fast paced environment
• Ability to work well within a team environment while still accountable to individual goals
• Prior customer service experience helpful, but not required
• Must enjoy human interaction
• Willingness to problem solve and collaborate across departments to achieve aligned goals
• Willingness to go above and beyond for customers and Toad&Co

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at Toad&Co by 2x

Get notified about new Customer Service Representative jobs in Santa Barbara, CA.

Santa Barbara, CA $18.00-$20.00 1 month ago

Customer Service Representative - Loan Closet

Customer Service Representative - Loan Closet

Customer Care Specialist I - Payment Support

Santa Barbara, CA $18.00-$20.00 2 weeks ago

Santa Barbara, CA $16.50-$16.50 4 weeks ago

Santa Barbara, CA $18.00-$20.00 2 weeks ago

Customer Assistance Representative Sr- Santa Barbara Airport

Carpinteria, CA $18.00-$21.00 2 months ago

Loss Prevention Customer Service Associate II

Santa Barbara, CA $16.50-$18.60 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr