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The Lee Group

Customer Service Specialist Job at The Lee Group in Williamsburg

The Lee Group, Williamsburg, VA, United States, 23187

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Are you looking to join a company that values your attention to detail and top-notch communication? Do you thrive in a fast-paced, innovative environment? If so, keep reading below and apply if interested!

NOW HIRING: CUSTOMER SERVICE SPECIALIST IN WILLIAMSBURG, VA

Position: Customer Service Specialist

Pay: $18.00/hour

Shifts: Monday – Friday, 8:30 AM – 5:00 PM

Benefits: Weekly pay, Medical, Dental, Vision

Job Overview For Customer Service Specialist

The Lee Group is seeking a motivated Customer Service Specialist to support the Sales Department at a top-tier manufacturer in Williamsburg, VA. This company is known for producing high-quality products for industrial, medical, and military applications. This office-based role is perfect for someone with strong communication skills and a background in customer service within a B2B or industrial environment. If you are self-motivated, detail-oriented, and enjoy working with a team to deliver excellent service, we encourage you to apply!

Job Responsibilities Of Customer Service Specialist

  • Partner with the sales team to exceed customer service expectations
  • Manage customer purchase orders, changes, and returns according to company policies
  • Provide timely order confirmations and communicate delays as needed
  • Prepare, submit, and follow up on customer quotes
  • Accurately communicate product pricing to customers
  • Liaise with sales, supply chain, production, and shipping teams
  • Support production job creation and documentation
  • Assist in improving work processes and instructions
  • Process Non-Conformance Reports (NCR) to prevent repeat issues
  • Maintain strict customer confidentiality
  • Participate actively in department meetings and improvement initiatives

Job Qualifications Of Customer Service Specialist

  • Associate degree (or higher) in a relevant field
  • Prior B2B or industrial customer service experience preferred
  • Proficiency with ERP systems and MS Office tools is a plus
  • Strong attention to detail and problem-solving skills
  • Excellent communication and teamwork abilities
  • Effective time management in a fast-paced environment
  • Must be legally authorized to work in the United States

Working Conditions & Physical Requirements Of Customer Service Specialist

  • This is a fully office-based position
  • Standard business hours, Monday through Friday
  • Light physical demands typical of an office environment

About The Lee Group

The Lee Group is driven by our purpose and passion – Aligning talent, Growing Businesses and Changing Lives! That’s what the right job can mean for a family, and what the right employees can mean for a business.

We Are Guided By Our Core Values

  • We are purpose driven to change people’s lives.
  • We are approachable and genuine, with a great sense of fun.
  • We are authentic straight shooters, unafraid of the truth.
  • We get it – our business and our customers.
  • We get it right!

Work with us and we’ll put over 50 years of experience to work for you!

The Lee Group is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability, or protected veteran status.

#NOWHIRINGTLG

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Staffing and Recruiting

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