Spencer's TV & Appliance is hiring: Customer Service Rep in Mesa

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Customer Service Representative

Customer Service Representative

About Us: Best Appliance Service AZ is a leading appliance service company dedicated to providing exceptional repair and maintenance services for a wide range of household appliances. Our commitment to customer satisfaction, quality service, and timely solutions sets us apart in the industry. We are looking for a dedicated and enthusiastic Customer Service Representative to join our team and help us deliver the best customer experience.

Job Summary: The Customer Service Representative will be responsible for providing excellent service to our customers by handling inquiries, scheduling appointments, resolving issues, and processing service requests. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

• Schedule and coordinate service appointments for appliance repairs and maintenance.
• Provide services offered to customer, pricing, and policies. Respond to customer inquiries in a timely and professional manner.
• Assist customers in troubleshooting appliance issues and guide them on next steps.
• Manage customer complaints and provide appropriate solutions, ensuring customer satisfaction. Maintain detailed and accurate records of customer interactions and service requests.
• Collaborate with technicians and service managers to ensure smooth operations and customer communication.
• Follow up with customers post-service to ensure satisfaction and address any remaining concerns.
• Assist with administrative tasks, including data entry and reporting as needed.
• Stay up-to-date with product knowledge, services offered, and industry trends.
  
  

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in customer service, preferably in the appliance or home services industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a busy environment.
• Attention to detail and strong organizational skills.
• Positive attitude and the ability to work well in a team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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