Customer Service Representative Job at Honsador Lumber in Lihue

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• Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.
• Develop profitable business with new customers through excellent selling, customer service and problem-solving.
• Continuously improve and maintain in-depth product knowledge and expertise.
• Code and input customer orders, pricing information into the computer system, and schedule delivery of products.
• Follow a product/supply checklist for each customer's job and up-selling additional products and supplies.
• Accept payment and apply it to the appropriate customer account.
• Follow up on deliveries to ensure materials arrived complete and on time as promised.
  
  

Position is based out of Lihue

MUST BE CURRENTLY LIVING IN HAWAII

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities

• Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.
• Develop profitable business with new customers through excellent selling, customer service and problem-solving.
• Continuously improve and maintain in-depth product knowledge and expertise.
• Code and input customer orders, pricing information into the computer system, and schedule delivery of products.
• Follow a product/supply checklist for each customer's job and up-selling additional products and supplies.
• Accept payment and apply it to the appropriate customer account.
• Follow up on deliveries to ensure materials arrived complete and on time as promised.
  
  

Qualifications

• Previous experience in sales, new construction and/or commercial projects preferred
• Knowledge of building materials, building process, and local building codes preferred
• Excellent communication and interpersonal skills
• Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
• Effective time management and prioritization skills
• Ability to work in a fast-paced environment
• Experience working in a team atmosphere
• Must take and pass drug test and consent to a background check
  
  

Competencies

• Customer Focus
• Building Trust
• Communication
• Sense of Ownership

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Wholesale Building Materials

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