Customer Service Specialist Job at ZipRecruiter in Albuquerque

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Compensation: $29,000+

Responsibilities:

• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Record customer interactions and follow up on their experience with our company
• Ensure customer account information is up-to-date
• Refer to customer scripts when working through difficult situations and refer to a supervisor if necessary
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Field inbound calls, schedule appointments, intercept payments, and troubleshoot accounts
• Make outbound calls to schedule appointments and collect payments
• Create records of customer interactions and follow up to ensure all questions have been answered
• Respond promptly and courteously to customer inquiries via phone, email, and in person
• Schedule pest control services and coordinate appointments with customers
• Provide information about pest control services, pricing, and procedures
• Address customer concerns or issues with empathy and professionalism
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with the pest control team to ensure efficient service delivery
• Upsell additional services or products based on customer needs
• Stay informed about pest control industry trends and company offerings

Qualifications:

• Experience working in a customer-oriented environment
• Excellent active listening, interpersonal, and communication skills
• High school diploma, G.E.D., or equivalent
• Excellent verbal and written communication skills
• Strong customer service skills with a friendly and approachable demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Proficient computer skills for data entry and using customer management systems
• Willing to train on pest control services and products (training provided)
• Previous experience in customer service or a related field is a plus

About the Company

Our company provides services in New Mexico. When our community needs extermination services, they trust Preventive Pest Control! For nearly 25 years, we have been providing families and businesses throughout the state with high-quality pest control. We are locally owned and operated, which allows us to serve our clients and employees best.

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