Customer Service Specialist Job at Creative Financial Staffing (CFS) in Bakersfi

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Join to apply for the Customer Service Specialist role at Creative Financial Staffing (CFS)

Creative Financial Staffing (CFS) provided pay range

This range is provided by Creative Financial Staffing (CFS). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $52,000.00/yr

Direct message the job poster from Creative Financial Staffing (CFS)

Executive Recruiter at Creative Financial Staffing (CFS) I(661)666-4489 tmosso@cfstaffing.com

Full time | Full Benefits | Onsite l Kern County

Our client is seeking a dedicated Customer Service Specialist to join their team. In this role, you will play a key part in ensuring customer satisfaction and operational excellence. This organization prides themselves on their commitment to quality, customer satisfaction, and fostering a supportive, family-focused work environment.

About The Company And Opportunity

• Be part of a service organization with over 30 years of proven success in the industry
• Experience a supportive, family-focused environment where relationships matter
• Offering autonomy and recognizing individual contributions
• Work with a company renowned for its commitment to quality and customer satisfaction
• Enjoy competitive paid time off to support work-life balance
• Collaborate with a fun, energetic, and dynamic group of professionals
  
  

• Ensuring customer orders are received and processed correctly in a timely manner
• Confirming freight arrangements and provide schedule to customer
• Contacting customers through phone or in person to provide information about products/services, take orders, answer questions, cancel accounts, or take complaints
• Keep records of customer conversations, orders, complaints, comments in the system
• Resolve customers service or billing complaints in a timely manner
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
• Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods
  
  

• At least 1-2 years of related experience
• High attention to detail
• Strong communication skills
• Positive and friendly personality who can work in a team setting
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Accounting

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