Customer Service Associate Job at The Hertz Corporation in Detroit

Customer Service Associate

The Customer Service Associate provides exceptional customer service to ensure customer satisfaction and retention, fostering a culture of empowerment among employees to deliver excellent service. Responsibilities include handling first contact resolution and managing the customer interaction experience at the location. The associate promptly resolves customer issues at the counter with professionalism and hospitality. They serve as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating performance actions related to NPS, analyzing results to identify causes, and implementing plans to improve guest satisfaction. The role involves communicating customer needs to employees, providing guidance, feedback, and coaching. Ensuring adherence to all corporate policies and procedures is also essential.

Wage: $16.00/hr

Qualifications:

• 3+ years of demonstrated experience in customer service, including operations and sales. Rental car experience is a plus.
• Excellent customer service, communication, relationship-building, leadership, problem-solving, and decision-making skills.

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Join an organization that encourages you to Drive your Potential, Power your Passion! Perks include:

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plans
• Retirement programs, including 401(k) with employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more