Customer Service Representative Job at HomePro in Carrollton

Overview

Join to apply for the Customer Service Representative role at HomePro.

We are a Texas-based company that was started more than two decades ago. HomePro’s business model calls for all home integration services to be provided by one company. We pride ourselves on service. We are currently seeking motivated and dynamic Customer Service Rep. If you want to join a friendly and customer-focused team, apply today!

Benefits

• Full-time position
• 10-7PM shift with Sundays off
• 401K with company match
• Free gym on-site
• PTO and Paid Company Holidays
• Employee Discounted Monitoring Plan
• Benefits after 60 days
• Competitive Starting Wage

Responsibilities

• Helping Customers: Be the friendly face and go-to expert, assisting customers with their questions and offering guidance on our home technology products and services.
• Order Processing: Handle customer orders with accuracy and speed, ensuring on-time delivery and addressing any special requests or concerns.
• Problem-Solving: Tackle customer issues and complaints, finding creative solutions that leave customers satisfied.
• Tech Savviness: Stay up to date on HomePro’s home technology products and services. Explain features, benefits, and technical concepts in an easy-to-understand way.
• Teamwork and Coordination: Collaborate with sales, technical support, and logistics teams to ensure smooth communication and meet customer needs.
• Record Keeping: Track customer interactions, transactions, inquiries, and complaints using our customer service software.
• Customer Feedback: Gather feedback from customers and share it with the right teams to help improve products and services.
• Additional responsibilities assigned by the manager

Qualifications

• Customer Service Experience: Previous experience in a customer service role; bonus points if in tech or home improvement.
• Tech Know-How: Interest in home technology products and services, including smart home systems, entertainment setups, and security solutions.
• Communication: Excellent verbal and written communication skills; ability to explain technical concepts clearly.
• Problem-Solving: Strong analytical and critical thinking to resolve customer issues and identify root causes.
• Empathy and Patience: Ability to understand customer needs with a positive attitude, even in challenging situations.
• Multitasking: Ability to handle multiple inquiries and tasks simultaneously while maintaining attention to detail.
• Team Player: Willingness to collaborate and go above and beyond to achieve goals.
• Tech Tools: Comfortable navigating customer service software, databases, and related tools.
• Education: High school diploma or equivalent; additional education welcome.
• Bilingual skills are a major plus

Job Details

• Job Type: Full-time
• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industries: Construction

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