VSE Corporation
VSE Corporation is hiring: Customer Service Manager in Miramar
VSE Corporation, Miramar, FL, United States
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SUMMARY: The Customer Service Manager is responsible for program profitability and first level management of customer service activities of assigned product lines/locations required for gas turbine engines/components, including technical troubleshooting, problem solving.
Duties & Responsibilities
- Responsibilities include, but are not limited to:
- Manage Customer Service staff and activities in assigned areas, including planning, leading, organizing and controlling such functions as: work assignments and performance management.
- Ensure the proper staffing and training of their customer service positions with qualified and competent persons.
- Develop and Manage team to meet internal key performance indicators (KPI).
- Formulate departmental policies and procedures to achieve an efficient and standard workflow.
- Works closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded.
- Work with internal business partners to optimize workflow based on contractual and customer TAT commitments in accordance with contract specifications.
- Manage customer business through the complete order cycle.
- Manage priority of customer orders through all internal steps and departments.
- Manage to ensure business contract requirements are met and all customer KPI requirements are achieved.
- Promotes sales growth opportunities with customers to acquire new business opportunities.
- Partner with the Rotable Sales team to capture BER sales opportunities.
- Exercise good judgement and discretion when quoting and determining approval thresholds.
- Act as primary managerial contact point between customers, sales managers, & other operating groups.
- Assist with sales and program proposals for assigned customers.
- Other duties as assigned.
- Bachelor’s degree.
- 7 years of relevant/technical work experience and 4-7 years of leadership experience
- or an additional 3 years of specific work experience in lieu of degree.
- Experience and superior proficiency in MS Office, Adobe.
- Proven strong interpersonal, verbal and written communication skills in a customer support environment.
- Demonstrated ability to prioritize and organize/meet deadlines.
- Ability to travel.
- Ability to work independently with minimal guidance.
- Excellent communication, negotiation, and presentation skills.
- Strong analytical, critical thinking and problem-solving skills in a highly demanding environment.
- Master’s degree.
- 10+ Sales/Customer Service experience in aerospace / MRO / Distribution.
- 8+ years in the aviation industry.
- 8+ years in a supervisory position.
- Experience with ERP, Quick Aviation, Quantum, and Aeroxchange programs.
- The selected applicant will be subject to a background check and drug testing.
At VSE, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose VSE, you’re choosing a company that prioritizes YOU.
Let Us Tell You Why
Time Off: Enjoy Paid Time Off to relax and recharge.
Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.
Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.
Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.
Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.
Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.
Insurance: We've got you covered with Short-Term and Long-Term disability insurance.
Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?
Join VSE and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Airlines and Aviation
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