Customer Service Representative Job at Modern Pest Services in Matthews

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Customer Service Representative

Apply locations Matthews time type Full time posted on Posted 30+ Days Ago job requisition id R-6891

Job Description:

Customer Service Representative

Job Summary

The Customer Service Representative is responsible for representing Anticimex Carolinas in a courteous, professional manner. The Customer Service Representative will develop positive relationships with our clients promoting Anticimex Carolinas as the premier company within our industry.

Principal Responsibilities

· Provide stellar customer service from the greeting to the conclusion of the call.

· Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers.

· Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner.

· Schedule appointments for our customers in a timely and efficient manner and communicate appointment details including day and time of appointment to our customers.

· Routing technicians and sales people when scheduling appointments

· Help customers understand their account ensuring satisfaction.

· Enter clients’ information accurately into the computer.

· Maintain Pestpac consistent with Anticimex Carolinas standards. This includes processing all tasks, calls, and leads.

· Process cash payments that are received by the Customer Service Center or the branch.

· Monitor phone software to ensure that incoming calls have minimal to no wait times low, voicemails checked.

· Provide back-up support to the incoming calls for the Inside Sales team.

· Document and escalate infractions reported by our customers.

· Comply with all company policies and procedures with all employees.

· Participate in customer service projects on behalf of the department.

· Encourage and foster a harmonious workplace with a positive attitude.

· Collaborate with team members as needed.

· Maintain acceptable attendance and tardiness records.

· Other duties as assigned

Competency/Position Requirements: Knowledge, Skills, & Abilities

· Exceptional verbal and written communication skills

· Committed to accuracy

· Ability to demonstrate flexibility when needed

· Ability to work effectively in PestPac

· Exceptional customer service disposition

· Experience with the MS Office Suite (Excel, Word, PowerPoint, Outlook) required

Education/Experience:

· No experience required.

· Previous customer service experience strongly preferred.

· Previous experience with heavy incoming call volume is preferred.

· Must be able to walk, sit, stand, & and use the computer and phone for extended period of times.

· Ability to work two Saturdays per month as needed.

· This list may not be all inclusive.

Physical and Mental Demands

Occasional Demands (1-33%) Frequent Demands (34-66%) Constant Demands (67-100%)

Lifting (up to 10 lbs)

Carrying

Standing Analyzing Focus for Extended Periods Sitting Typing Talking Reading

FLSA Status: Non-Exempt

Reports to: Team Lead or CSC Supervisor

Direct Reports: None

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The hardworking professionals at Killingsworth and Clark’s come together as Anticimex Carolinas. Here, you get to enjoy the closeness of a local business with the backing and benefits of a global powerhouse. At Anticimex Carolinas, we provide our customers with a comprehensive pest control solution and lawn care services for both residential and commercial applications. Keeping homes, families, and businesses safe is what we do best in the Carolinas and surrounding communities.

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