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Jillamy Inc.

Customer Service Coordinator Job at Jillamy Inc. in Mesquite

Jillamy Inc., Mesquite, TX, United States, 75181

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This range is provided by Jillamy Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.00/hr

Skills

Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make a difference?At Jillamy Packaging and Warehousing., we're looking for a Customer Service Coordinator to join our team and take on a critical role in ensuring smooth day-to-day operations. You'll be the friendly face (and voice!) our customers rely on, while managing logistics details that keep things running seamlessly. What You'll Do:

  • Be the key liaison between our customers, carriers, and internal teams-scheduling trucks, confirming shipments, and solving any issues that pop up.
  • Enter and tender loads, follow through on problem resolution, and support both current and potential customers.
  • Create and manage essential shipping documents like Pick Tickets and Bills of Lading (BOLs).
  • Pull inventory from our 3PL partners and keep our systems updated with timely, accurate data.
  • Monitor inventory levels and flag any discrepancies.
  • Deliver regular and ad hoc reporting with precision.
  • Follow and enforce Standard Operating Procedures (SOPs) and compliance standards.
  • Maintain well-organized, up-to-date documentation and digital records.
  • Support safety, operational excellence, and continuous quality checks.

Requirements

What You Bring

  • Minimum 1 year of experience in a warehouse, contract packaging, or customer service role.
  • High School Diploma or equivalent required.
  • Ability to lift up to 50 pounds (with equipment or assistance).
  • Excellent communication, organization, and problem-solving skills.
  • Comfortable multitasking in a high-volume, deadline-driven setting.
  • Experience with Microsoft Office and logistics-related technology.
  • A calm, professional demeanor-even under pressure.
  • A commitment to punctuality, safety, and team collaboration.
  • Authorization to work in the U.S.

What We Offer

  • Competitive pay + annual performance reviews
  • Medical, Dental, Vision, and Rx plans
  • 401(k) with employer match
  • Short- and Long-Term Disability Insurance
  • Voluntary Life/AD&D coverage
  • Paid Time Off + Holidays
  • Direct Deposit + Employee Support Programs

Equal Opportunity Employer

Jillamy, Inc. is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, gender, national origin, age, disability, veteran status, or any other legally protected status. If you require a reasonable accommodation during the application process, please contact our Human Resources Department.

Salary Description

$18 - $22 per hour

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Customer Service

  • Industries

    Transportation, Logistics, Supply Chain and Storage

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