Apple Air - Heating, Cooling, Electric & Plumbing is hiring: Customer Service Re

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Are you a customer-focused professional looking for a fast-paced and rewarding career? Folkes Home Services, a trusted home services provider in the Hudson Valley for over 30 years, is seeking a Customer Service Representative (CSR) to join our team in Fishkill, NY. As part of the Apex Service Partners network, we offer competitive pay, top-tier benefits, and career growth opportunities in a supportive environment.

Job Responsibilities

• Inbound & Outbound Calls - Handle high-volume customer calls, including scheduling maintenance visits, service inquiries, and overflow calls
• Booking Appointments - Assist customers via phone and email to schedule service appointments and answer inquiries
• Sales & Promotions - Recommend and sell products and services to existing customers
• Customer Follow-Up & Satisfaction - Call customers from the prior day to ensure high satisfaction and address any concerns
• Scheduling & Appointment Coordination - Make 100+ outbound calls per day to schedule maintenance visits and follow up on service requests
• Review Management - Follow up on customer reviews (both positive and negative) to maintain our strong reputation
• Data Entry & Record Keeping - Maintain accurate customer records and service history in Service Titan software
  
  
  

Qualifications

• 2+ Years of Customer Service Experience - Prior experience in a call center, office, or administrative role preferred
• Strong Communication Skills - Ability to listen attentively, problem-solve, and provide clear information to customers
• Attention to Detail & Organization - Ability to multitask, manage scheduling, and handle high call volumes efficiently
• Team Player - Honest, reliable, and committed to high-quality customer service
• Computer & Software Knowledge - Experience with Service Titan or similar CRM software is a plus
• Reliable Transportation & Flexible Availability - Ability to adapt to business needs and work as part of a dynamic team
  
  
  

Benefits

• Medical, Prescription, Dental, and Vision Insurance - Affordable healthcare coverage
• Disability & Term Life Insurance - Financial security for you and your family
• Matching 401(K) Benefits - Competitive retirement savings plan
• Paid Holidays & PTO - Paid time off for holidays and generous vacation time
• Ongoing Training & Development - Career growth opportunities with continuous training
• Supportive Work Environment - Be part of a team-oriented, customer-first culture
  
  
  

Folkes Home Services may conduct a pre-employment background check and drug test, subject to applicable laws.

If you’re ready to join a trusted, growing company that values customer service excellence and career development, apply today to become a Customer Service Representative with Folkes Home Services!

Folkes Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

USD $22.00/Hr.

USD $27.00/Hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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