Bilingual Customer Service Job at Carlos Cruz Insurance Agency in San Antonio

Join to apply for the Bilingual Customer Service role at Carlos Cruz Insurance Agency

2 weeks ago Be among the first 25 applicants

Join to apply for the Bilingual Customer Service role at Carlos Cruz Insurance Agency

Job Description

Join a team that cares about our customers and you! Carlos Cruz-Farmers Insurance Agency in SAN ANTONIO, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Job Description

Join a team that cares about our customers and you! Carlos Cruz-Farmers Insurance Agency in SAN ANTONIO, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Vision Insurance

Dental Insurance

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Disability Insurance

Hands on Training

Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Take premium payments from customers.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Be a great self-starter with a sense of urgency.

Create relationships from a cold start.

Be a fantastic presenter.

Must have ability to multi-task.

Must be highly self-motivated.

Professional phone etiquette.

Company Description

Since 2013, the Carlos Cruz Insurance Agency has proudly served individuals, families, and businesses across Texas and Oregon, delivering high-quality, affordable insurance solutions backed by one of the most trusted names in the industry—Farmers Insurance.

Based in Northeast San Antonio, our agency is committed to providing exceptional service, personalized coverage options, and expert guidance to help protect what matters most.

As a part of the Farmers Insurance Group, one of the largest and most respected insurance carriers in the country since 1928, we bring our clients the strength of a nationally recognized brand combined with the personal touch of a local agency.

Our experienced team specializes in a full range of insurance products—including auto, home, life, commercial, and more—ensuring our clients have the right protection at every stage of life.

At Carlos Cruz Insurance Agency, we don’t just sell policies—we build lasting relationships based on trust, service, and results.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

Referrals increase your chances of interviewing at Carlos Cruz Insurance Agency by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Customer Assistance Representative Part Time

Airport Customer Service Agent (AS)-SAT-PT

Remote - Customer Service Representatives - FEMA

Customer Service Representative - State Farm Agent Team Member

San Antonio, TX $45,000.00-$65,000.00 3 weeks ago

Entry Level Customer Service Assistant*ASAP*

Future Opening: Customer Service Representative - State Farm Agent Team Member

Healthcare Customer Service Rep | $ 15.00 per hour! + bonus| Starts 9/18/25

Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 9/25/25

Customer Service Representative - Remote

San Antonio, TX $26,000.00-$286,000.00 4 weeks ago

Floor Staff-Starting Wage :$12.00/Hour Free Movies Fun Environment-Weekend and night shifts are required

San Antonio, TX $50,000.00-$60,000.00 1 month ago

Remote Customer Service Rep (Must Sit In TX)

Floor Staff-Starting Wage :$12.00/Hour Free Movies Fun Environment-Weekend and night shifts are required

Customer Service Specialist - Healthcare (San Antonio, Texas)

Customer Care Specialist - San Antonio, TX

Remote Customer Service Representative - SAT

San Antonio, TX $26,000.00-$286,000.00 1 month ago

Appointment Customer Representative | Work From Home

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.