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Job Title: Part-Time Remote Customer Service Specialist
Location: Remote (U.S. Based)
Company: Public Consulting Group (PCG)
Job Type: Part-Time
Industry: Consulting / Public Sector Services
About Public Consulting Group (PCG)
Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. With decades of experience and a deep commitment to mission-driven service, PCG combines industry expertise with innovative technology to help public sector clients achieve their goals.
Position Overview
PCG is seeking a detail-oriented and customer-focused Customer Service Specialist to join our team on a part-time, remote basis. This role is critical in supporting our clients by providing exceptional service, resolving inquiries, and ensuring a smooth customer experience across multiple communication channels.
Key Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat in a professional and timely manner
- Accurately document customer interactions and update client records in the system
- Provide information, support, and problem resolution related to PCG’s services and programs
- Collaborate with internal teams to escalate and resolve complex client issues
- Maintain a high level of product knowledge to deliver accurate and helpful information
- Adhere to confidentiality standards and ensure compliance with PCG policies and applicable regulations
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 1+ year of customer service experience, preferably in a remote environment
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and customer service software (e.g., Salesforce, Zendesk)
- Ability to multitask and manage time effectively in a fast-paced setting
- Comfortable working independently and meeting productivity benchmarks
- Experience working with public sector clients or programs is a plus
Work Hours
- 15–25 hours per week
- Flexible scheduling available during standard business hours (Monday–Friday)
Why Join PCG?
- Opportunity to make a meaningful impact in public service
- Collaborative and mission-driven culture
- Competitive hourly compensation
- Remote work flexibility and supportive work environment
PCG is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
Job function
Job function
Accounting/Auditing, Administrative, and General BusinessIndustries
IT Services and IT Consulting and Government Administration
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