Kistler Group is hiring: Customer Service Specialist in Novi

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Kistler Group

Human Resources Business Partner @ Kistler Group

Join Kistler – A Global Leader in Measurement Technology!

At Kistler, we’re revolutionizing industries with our cutting-edge dynamic measurement technology, helping customers optimize products and processes. From automobile development to smart factories, our Swiss-designed sensor solutions are driving the future of electrified drive technology, industrial automation, and emission reduction

About the Role: The Customer Service Specialist plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency.

What You’ll Be Doing:

• Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments.
• Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information.
• Convert verified quotes into orders upon receiving and confirming the customer’s purchase order.
• Generate accurate invoices and ensure they are delivered to customers within the correct timelines.
• Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information.
• Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
• Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database.
• Support quote generation with guidance from Sales teams.
• Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed.
• Provide Sales Engineers and Managers with requested data and information.
• Perform additional tasks as required to support the department and enhance service delivery.

What We’re Looking For:

• High school diploma or equivalent.
• Two or more years of experience in customer service or a related field.
• Familiarity with Export Compliance Procedures.
• Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods.
• Knowledge of transducers and related electronics.
• Proficient in Microsoft Office Products.
• Strong organizational skills.
• Experience with ERP and CRM databases.
• Excellent written and verbal communication skills.
• Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs.

Why Kistler?

At Kistler, we’re all about you. We value your expertise and offer opportunities for growth in a global environment, with a benefits package that includes medical, dental, vision, life, and disability coverage, plus a 401k plan with a 4% company match! You’ll also get generous personal and vacation time. Ready to join a team that’s shaping the future of measurement technology? We can’t wait to meet you!

Kistler Instrument Corporation is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and General Business

• Industries

  Measuring and Control Instrument Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Manufacturing

Referrals increase your chances of interviewing at Kistler Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Get notified about new Customer Service Specialist jobs in Novi, MI.

Fully 100% Remote Customer Service Agent - Must Be A U.S. Resident (Remote)

Customer Service Representative - State Farm Agent Team Member

Livonia, MI $30,000.00-$70,000.00 8 months ago

Customer Relations Representative - State Farm Agent Team Member

Farmington, MI $35,000.00-$75,000.00 6 months ago

Customer Service Representative - State Farm Agent Team Member

Future Opening: Customer Service Representative - State Farm Agent Team Member

Livonia, MI $40,000.00-$60,000.00 2 years ago

Customer Service Representative - State Farm Agent Team Member

South Lyon, MI $45,000.00-$55,000.00 1 year ago

Clarkston, MI $50,000.00-$75,000.00 7 months ago

Customer Service Representative - State Farm Agent Team Member

Ypsilanti, MI $45,000.00-$52,000.00 5 months ago

Customer Service Representative - State Farm Agent Team Member

Southgate, MI $40,000.00-$60,000.00 6 months ago

Customer Service Representative - State Farm Agent Team Member

Rochester Hills, MI $40,000.00-$60,000.00 8 months ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Westland, MI $35,000.00-$70,000.00 8 months ago

Customer Service Representative - State Farm Agent Team Member

Clarkston, MI $35,000.00-$45,000.00 2 years ago

Detroit, MI $33,000.00-$41,000.00 1 month ago

Customer Experience Associate - Central & Tecumseh, Windsor (15hrs/week)

Customer Service Representative - State Farm Agent Team Member

Warren, MI $40,000.00-$50,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr