Customer Service/Sales Job at The Home Depot in Newark

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Base pay

$17.00/hr - $20.00/hr

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Responsibilities

• Greet, qualify, recommend and close every customer in their department; learn product information using available tools to assist customers.
• Maintain in-stock condition of assigned areas; ensure the space is clean, shop-able, and safe.
• Follow all safety policies and complete required safety training; correct hazards or report conditions to the Manager on Duty.
• Collaborate with the Department Supervisor and other associates, including adjacent departments, to deliver a positive customer experience.

Qualifications

• Ability to learn product information and use tools to assist customers.
• Comfort in a fast-paced retail environment with a focus on customer service and sales.

Benefits

Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit https://careers.homedepot.com/our-benefits.