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Matzen Uwe Dr.med.dent.

Customer Service Advisor Job at Matzen Uwe Dr.med.dent. in Park Forest

Matzen Uwe Dr.med.dent., Park Forest, IL, United States, 60466

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We are seeking a dedicated and empathetic individual to join our team as a Customer Service Advisor. This is a fantastic opportunity for someone who thrives in a customer-centered role, excels in problem-solving, and desires to be part of a supportive team environment.

Responsibilities

  • Assist customers with inquiries, providing exceptional service through various communication channels, including phone, email, and live chat.
  • Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction.
  • Maintain accurate records of customer interactions and transactions using our customer relationship management (CRM) system.
  • Follow up on customer interactions to ensure resolution and to strengthen customer relationships.
  • Collaborate with team members to improve customer support processes and share knowledge.

Qualifications

  • High school diploma or equivalent; additional education or certification in customer service is an advantage.
  • Proven experience in a customer service or similar role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and patience when dealing with challenging situations.
  • Proficiency in using computers and familiarity with CRM systems is preferred.

Skills

  • Strong written and verbal communication skills.
  • Attention to detail and ability to multitask.
  • Empathy and a genuine desire to help others.
  • Ability to work independently as well as part of a team.
  • Time management skills and ability to prioritize tasks effectively.

Benefits

  • Competitive salary and performance-based bonuses.
  • Paid time off and holidays.
  • Comprehensive health, dental, and vision insurance plans.
  • Opportunities for career development and professional growth.
  • Supportive and inclusive work environment.

How to Apply

If you are passionate about delivering excellent customer service and looking to join a dynamic team, please submit your resume and a brief cover letter highlighting your relevant experience.

We are an equal opportunity employer, committed to creating a diverse and inclusive workplace. We encourage applications from all qualified candidates, regardless of gender, race, age, sexual orientation, or disability.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Medical Practices

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