Customer Service Representative Job at HEDGE-IoT in Orlando

Join to apply for the Customer Service Representative role at HEDGE-IoT

Join to apply for the Customer Service Representative role at HEDGE-IoT

If you’re someone who enjoys helping others, knows how to listen, and likes to solve problems, you might be just who we’re looking for. We’re building a team of friendly, thoughtful people who want meaningful work they can do from anywhere.

This is a remote, full-time role that offers stability, growth, and a genuinely supportive environment. We want people who take pride in delivering good service — people who see customers not as tickets or issues but as real humans who deserve clear answers and respect.

If you want to work with a team that has your back, offers fair pay and real opportunities to learn and advance, read on.

What You’ll Do

At its heart, this job is about being there for our customers. You’ll be the person they reach out to when they need answers, guidance, or help. It’s your job to make that experience smooth, reassuring, and positive.

Typical day-to-day tasks include:

• Answering questions via email, chat, or phone in a friendly, professional way
• Explaining our services clearly, without jargon
• Troubleshooting issues or finding someone who can
• Following up to make sure problems get fully resolved
• Taking clear, organized notes so teammates can jump in seamlessly
• Sharing ideas on how we can make the customer experience even better

You won’t be left on your own to figure things out. We provide thorough, cost-free training to get you up to speed, and you’ll always have teammates and managers available to help if you get stuck.

Why You Might Love Working With Us

We know there are a lot of customer service jobs out there. What makes this one worth considering?

• Work From Anywhere
• Your home office, your favorite coffee shop, a coworking space — wherever you feel comfortable and focused. All you need is a reliable internet connection. We trust you to choose the setup that works for you.
• Reliable Pay with Extra Incentives
• We offer a competitive base salary you can count on, plus opportunities to earn commissions and bonuses if you’re meeting goals. Hard work and strong performance don’t go unnoticed here.
• Paid Time Off
• We believe everyone does better work when they take time to rest. That’s why we offer paid holidays and personal days so you can truly unplug.
• Easy, Flexible Payment Options
• We pay via direct deposit or international wire transfer — whichever you prefer. We want it to be hassle-free.
• Supportive Training and Growth
• We don’t just toss you into the deep end. Our training is thorough and free — no cost to you. Whether you’ve worked in customer service before or are brand new to the field, we’ll give you everything you need to feel confident and capable.
• A Team That Feels Like a Team
• Even though we’re remote, we work hard to stay connected. You won’t feel like you’re on an island. We share ideas, celebrate wins, and help each other when things get tough.

Who This Job Is For

We’re not interested in checking boxes or demanding years of experience in a very specific field. Instead, we’re looking for people who are:

• Naturally friendly and good at talking to people
• Patient and calm, even when someone’s frustrated or confused
• Organized enough to keep track of conversations and follow up
• Comfortable using online tools and learning new systems
• Willing to ask questions when they’re unsure
• Interested in growing and open to feedback
• Curious about the financial world (but no experience required — we’ll teach you what you need to know)

If you’re the kind of person who likes helping people figure things out, who feels good knowing someone’s day went better because of you, you’ll probably fit right in.

What Success Looks Like Here

This isn’t the kind of job where you’ll be micromanaged all day. We give you the tools, training, and support you need, and then we trust you to deliver. That means showing up reliably, managing your time well, and caring about the quality of your work.

When you do well here, it shows — in positive customer feedback, in your performance bonuses, and in opportunities to take on new responsibilities.

We want this to be a place where you can stay and grow if that’s what you want.

Sound Like a Good Fit?

If you’re looking for steady, remote work with a company that actually values its people, we’d really like to hear from you.

• Apply today and take the next step toward a flexible, rewarding career where you can make a real difference — one conversation at a time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Services for Renewable Energy

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