TEKsystems is hiring: Customer Service Administrator in Paulsboro

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Description

Provides administrative support for, and assists with, branch activities engaged in the rental, sales, and service of our products. Position is responsible for assisting with rental administration/coordination.

Assisting with taking and processing customer orders and quoting prices. In charge of keeping the office functions running smoothly daily and assisting when management personnel are not available.

Essential Functions Statement(s)

• Fields all incoming calls for sales, service, and rentals. Delegates calls to the appropriate team member.
• Operates the phone voice mail system for the Branch and any necessary changes.
• Trained to coordinate all aspects of the rental equipment process.
• Responsible for all branch mail.
• Responsible for ordering office and kitchen supplies with approval from the Branch Manager.
• Trained to take customer orders for parts and accessories over the telephone and at the parts counter and assist in processing customer orders.
• Follow through on customer orders, order entry, credit approval as necessary.
• Quotes prices to customers and tries to persuade them to buy NLB products through the value-added process.
• Assists with customer inquiries regarding problems with invoices and orders.
• Assist with service-related activity such as work orders, DOT files, MSDS files, rental reports, and equipment maintenance records.
• Must be able to communicate effectively, get along with co-workers, and deal with colleagues effectively and professionally.
• Rentals administration such as coordinating incoming/outgoing rentals (units & accessories) with customers. Understands all necessary rental preparation and paperwork.
• Maintains files on signed agreements, insurance documents, and signed training acknowledgements.
• Be able to schedule delivery and pick-ups for rental equipment.
• Follow through on customer orders, order entry, credit approval limits and shipment verification as necessary.
• Process Workshop Service Orders for the branch and understand all aspects of billing.
• Assist with incoming service repair estimates and estimates for customer repairs.
• Review open orders as needed.
• Maintain equipment maintenance records for forklifts, trucks and other equipment as required.
• Understand how to handle the companies RA & warranty procedures.
• Provide support to the Shop Team Leader and Branch Sales Team.
• Checks shortages on shop orders for service.
• Assist with parts packaging and shipping on an as needed basis.
• Perform other administrative support duties as needed.
• A continuous pattern of regular and prompt attendance is required.
  
  
  

Skills

Customer service, Project coordination, administrative support, office administration

Top Skills Details

Customer service,Project coordination,administrative support,office administration

Additional Skills & Qualifications

• Strong administrative experience
• Customer service oriented
• Strong communication skills
• Strong organization skills
• ERP experience, preferably Microsoft dynamics is a plus
• Microsoft office
• Sales support, billing/invoicing
  
  
  

Pay And Benefits

The pay range for this position is $50000.00 - $60000.00/yr.

Full Company Benefits

401K option

Workplace Type

This is a fully onsite position in Paulsboro,NJ.

Application Deadline

This position is anticipated to close on Jul 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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